Front Desk Associate
Company: Scenthound
Location: Fort Worth
Posted on: May 8, 2024
Job Description:
Benefits:
- Bonus based on performance
- Opportunity for advancement
- Training & development Perks and Benefits:
- Full time position
- Direct career growth path to Management positions (Ass.
Manager, Manager) and additional options
- Competitive hourly base pay, plus tips; sales bonuses
- Merit-based pay increases
- Paid Vacation
- Complimentary service membership About the Position:
The Sales & Front Desk Associate is a key position at Scenthound,
focused on selling memberships while providing exceptional service
to every customer.
This position requires:
- Full-time availability (Saturday's required)
- Sales experience and confidence (membership sales are highly
valued!)
- Customer service experience (retail, restaurant)
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness!
- Familiarity with dogs and dog handling
- Reliable transportation
- Willingness to work in a smoke-free environment
- Willingness to learn other positions (cross-training) Who We
Are Looking For:
We are searching for a goal-oriented team member who has a passion
for sales and customer service! A successful Sales & Front Desk
Associate is outgoing, self-motivated, an independent problem
solver, and a compassionate dog lover! We are looking for a
motivated team member who wants to advance their career through our
training path to become a Scenthound Manager!
Tasks:
- Drive membership sales through health and wellness
education
- Drive key performance indicators - average ticket price and
rebook ratio - through memberships, service
- add-ons, and retail sales
- Develop membership leads; Follow up with potential members
- Answer phone calls, schedule customer appointments, manage
customer profiles and records
- Manage cash drawer - responsible for daily cash handling
- Manage customer expectations; Resolve customer concerns; Retain
memberships
- Adhere to Scenthound sanitary and cleaning practices - keep the
reception area clean and presentable
- Perform other tasks and duties as assigned by the Scenter
Manager Skills and Abilities:
- Bilingual is a plus! (Spanish preferred)
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and
provide outstanding customer service
- Ability to learn our products and services to educate the dog
parents; speak to our values and culture as the basis for our
services
- Effective communication with team members and dog parents (in
person and on the phone)
- Independently solve problems using Scenthound values and
culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound
standards
Compensation: $13.00 - $15.00 per hour
Keywords: Scenthound, Fort Worth , Front Desk Associate, Other , Fort Worth, Texas
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