Front Desk Associate

Company: Scenthound
Location: Fort Worth
Posted on: May 8, 2024

Job Description:

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development Perks and Benefits:
  • Full time position
  • Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
  • Competitive hourly base pay, plus tips; sales bonuses
  • Merit-based pay increases
  • Paid Vacation
  • Complimentary service membership About the Position:
    
    The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer.
    
    This position requires:
    • Full-time availability (Saturday's required)
    • Sales experience and confidence (membership sales are highly valued!)
    • Customer service experience (retail, restaurant)
    • Computer/ Technology proficiency
    • A passion for dogs and dog health & wellness!
    • Familiarity with dogs and dog handling
    • Reliable transportation
    • Willingness to work in a smoke-free environment
    • Willingness to learn other positions (cross-training) Who We Are Looking For:
      
      We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!
      
      Tasks:
      • Drive membership sales through health and wellness education
      • Drive key performance indicators - average ticket price and rebook ratio - through memberships, service
      • add-ons, and retail sales
      • Develop membership leads; Follow up with potential members
      • Answer phone calls, schedule customer appointments, manage customer profiles and records
      • Manage cash drawer - responsible for daily cash handling
      • Manage customer expectations; Resolve customer concerns; Retain memberships
      • Adhere to Scenthound sanitary and cleaning practices - keep the reception area clean and presentable
      • Perform other tasks and duties as assigned by the Scenter Manager Skills and Abilities:
        • Bilingual is a plus! (Spanish preferred)
        • Confidence in selling services and products
        • Ability to connect with customers (both canine and human!) and provide outstanding customer service
        • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
        • Effective communication with team members and dog parents (in person and on the phone)
        • Independently solve problems using Scenthound values and culture as a guide
        • Attention to detail
        • Time-management; Scheduling appointments efficiently
        • Accountability; hold oneself and others to Scenthound standards
          
          Compensation: $13.00 - $15.00 per hour

Keywords: Scenthound, Fort Worth , Front Desk Associate, Other , Fort Worth, Texas