ER Registration Clerk Lead
Company: Surepoint Emergency Center
Location: Stephenville
Posted on: May 8, 2024
|
|
Job Description:
*Position Summary: *Primarily responsible for effective customer
service for all facilities, patients, vendors, insurance companies,
referral sources and co-workers by utilizing excellent, in-depth
knowledge of company policies and procedures and insurance.
Registration Leads are registration leaders with accountability and
responsibility for the facilities registration department. A
registration lead is expected to set the example for the
registration department with professionalism, punctuality,
teamwork, attention to detail, and initiative in ensuring the
department runs smoothly and all processes are being followed.*Role
Qualifications: *Must partner with clinical and management team to
provide patients and their families with excellent
service.*Position Responsibilities:* Follows all guidelines set
forth in the Registration Clerk job description Works with
management to schedule orientation for all clerks. Works with
management to conduct training and shadow sessions with new and
existing employees on how to effectively perform their job. Ensures
that employees are performing job duties according to training.
Review chart audits to determine trends, identify employees/areas
where more training is needed. Works with management to facilitate
additional training, as needed. Completes reports that document job
performances of all clerks at assigned facility & submits to
Registration Manager and Registration Director. Create/Maintain
registration scheduleo Submits initial completed schedule to
Registration Manager with no open shifts and all weekend
requirements met for all staff.o If unable to fill certain shifts,
Registration Lead is responsible for covering the shift. Required
to work two scheduled weekend shifts per month (does not include
weekend on-call rotations). On-Call Participate in monthly on-call
rotation as neededo Must sign up for total of 60 hours on-call per
montho Must be available to be called in anytime during on-call
hourso While on call, may not be under the influence of controlled
substances (e.g., alcohol, prescription or non-prescription drugs,
or their metabolites), which could impair judgement or motor
functions and place persons or property in jeopardy. Required to
attend occasional/quarterly in-person meetings at the corporate
office Ensures binders/logs/forms/etc. are up to date and current
Performs other related duties as assigned.*Essential Skills and
Experience:* High School Diploma or equivalent Basic typing and
computer proficiency 1 2 years of Customer Service experience
Detail oriented with exceptional interpersonal communication skills
Strong team player Time management: the ability to organize and
manage multiple priorities Commitment to company values Ability to
work independently and with the public in a high-pressure
environment while maintaining excellent customer service.
Flexibility with schedule; including day, evening and weekend hours
as needed. Must be able to work odd hours as it is not always
feasible to handle all training during regular office hours. Basic
math skills and accurately process money transactions Experience
with office equipment: multi-functional printer/copier/fax,
multi-line phone system, calculator. Strong critical thinking &
analytical skills.*Preferred Skills and Experience:* Customer
service experience in the medical field. Computer Skills:
Experience with MS Office, EMR/EPM systems Ability to trouble shoot
equipment errors. Leadership experience in the medical field.
Adaptability Must have excellent reading comprehension skills as
majority of communication is by email. Confident and assertive
manner, but approachable. Discreet and proven record of
confidentiality.*Physical Demands and Work Environment: *The
physical demands and work environment characteristics described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential job functions. *Physical
Demands: *While performing the duties of this job, the employee is
occasionally required to use hands to finger, handle or feel
objects, tools or controls; walk; sit; stoop; reach; balance; talk
or hear. The employee must occasionally lift and/or move up to 50
pounds. Specific vision abilities required by the job include
distance vision, color vision, peripheral vision, close vision,
depth perception and the ability to adjust focus. Must be CPR
certified. *Work Environment: *While performing the duties of this
job, the employee may be exposed to some chemical hazards as
described in materials safety data sheets and in accordance with
OSHA standards. The noise level in the work environment is usually
minimal.Job Type: Full-timeBenefits:* 401(k)* 401(k) matching*
Dental insurance* Health insurance* Life insurance* Paid time off*
Vision insuranceHealthcare setting:* ERMedical specialties:*
Emergency MedicineSchedule:* 12 hour shift* Day shift* Holidays*
Monday to Friday* On call* Weekends as neededExperience:* Medical
terminology: 1 year (Preferred)* Computer skills: 1 year
(Preferred)* ER Registration Clerk: 1 year (Required)Work Location:
In personby Jobble
Keywords: Surepoint Emergency Center, Fort Worth , ER Registration Clerk Lead, Other , Stephenville, Texas
Click
here to apply!
|