CUSTOMER SERVICE MANAGER SR
Company: Standard Meat
Location: Fort Worth
Posted on: May 4, 2024
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Job Description:
Can you cut it with the industry leaders in meat portioning and
cooking? We re always looking for sharp minds and sure hands to
join our family business. We are committed to maintaining a safe,
diverse, and welcoming workplace for all.----Job Title: Sr Customer
Service ManagerFLSA Status: ExemptDept: Customer
Service--Summary--We are seeking a highly organized and experienced
Sr Customer Service Manager to lead our customer service team. The
ideal candidate will have exceptional communication skills, a
strong understanding of customer service principles, and the
ability to motivate and support a team in delivering outstanding
service to our customers.--Essential Duties and
Responsibilities:Team Leadership Lead and motivate a team of
customer service representatives to deliver exceptional service and
meet performance targets.Training and Development Develop training
programs to enhance the skills and knowledge of customer service
representatives, ensuring they are equipped to handle inquiries
effectively.Customer Relations Manage escalated customer inquiries
and complaints, ensuring timely and satisfactory resolution while
maintaining positive relationships with customers.Performance
Management Monitor and evaluate the performance of customer service
team, providing regular feedback and coaching to improve
performance and achieve goals.Process Improvement Identify areas
for process improvement within the customer service department,
implementing changes to streamline operations and enhance customer
satisfaction.Data Analysis Analyze customer service metrics and
trends to identify areas for improvement and make data-driven
decisions to enhance the customer experience.Cross-Functional
Collaboration Collaborate with other departments such as sales,
operations, and supply chain to ensure a seamless customer
experience across all touchpoints.Quality Assurance Implement
quality assurance processes to ensure consistency and accuracy in
customer interactions, including monitoring calls, emails, and
chats.--Education and/or Experience:Associate degree or Related
Work ExperienceProven experience in a customer service management
role, with a track record of success in leading and developing
teams.Strong leadership and interpersonal skills, with the ability
to motivate and inspire a team.Excellent communication skills, both
written and verbal, with the ability to effectively communicate
with customers and internal stakeholders.Ability to thrive in a
fast-paced environment and adapt to changing priorities.Experience
with customer service software and CRM systems.A commitment to
providing exceptional customer service and a passion for exceeding
customer expectations embrace Unreasonable Hospitality and our Core
Values.Hybrid Work Schedule At least, 4 days per month at HQ
(Swift) and minimum of 4 days per month at another Standard
facility (Ponder, Dallas, Saginaw, FW). Preference is to do this
weekly.--Physical Demands:While performing the duties of this job,
the employee may be regularly required to stand, sit, talk, hear,
reach, stoop, kneel, and use hands and fingers to operate a
computer, telephone, and keyboard. May walk short
distances.Specific vision abilities required by this job include
close vision requirements due to computer work.Ability to sit at a
computer terminal for an extended period. May lift small packages
and other items.--Function/ Amount of TimeUp to 10 Lbs.: Under
1/3Up to 25 Lbs.: NeverUp to 50 Lbs.: NeverUp to 100 Lbs.:
Never--Work Environment:Office environment----We are people
powered! If you want to build strong relationships, grow
professionally and personally, and produce quality, you'll enjoy
your career with us!
Keywords: Standard Meat, Fort Worth , CUSTOMER SERVICE MANAGER SR, Executive , Fort Worth, Texas
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