Company: Crescent Hotels & Resorts
Location: Fort Worth
Posted on: October 17, 2020
JOB OVERVIEW: Perform protective and enforcement functions in a
courteous and restrained manner in coping with emergencies,
undesired conduct, disturbances and threats to life and property to
maintain a safe and secure environment.
REPORTS TO: Director of Engineering
ESSENTIAL JOB FUNCTIONS:
1. Spend majority of shift on foot patrol, walking, climbing stairs
of the interior and perimeter of the hotel to observe and identify
potential security and safety risks or undesirable conditions.
Requires verbal communication using pager and two way radio,
bending, stooping and kneeling.
2. Maintain order in the hotel, dealing with the welfare of guests,
and assisting with door lock problems. Coordinate expedient
response to emergency conditions such as fire, fire or safety
hazards and threats to life and/or property in a calm, rational and
persuasive manner. Handle undesired conduct and potential
violations of hotel policy as warranted for the security and safety
of hotel guests, associates, patrons and property. Requires
grasping, lifting and or carrying or otherwise moving persons,
packages, luggage, wheelchairs and safety equipment using manual
dexterity of hands.
3. Watch for suspicious persons entering, exiting, or loitering
around building. Conduct walk through observations of entire hotel.
Promote safe work practices.
4. Answer security telephone and safety hotline calls and respond
in a timely manner based on priority.
5. Observe the security monitors for any unusual activity and in
the case of suspicious behavior report directly, via radio, to the
supervisor on duty; report any alarms similarly.
6. Memorize and monitor life safety system installed at property
including layout of entire building, alarm pull stations, location
of fire extinguisher and sprinklers.
7. Comply with attendance rules and be available to work on a
8. Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting
personality with an even disposition. Maintain a professional
appearance and manner at all times. Can communicate well with
guests. Must be willing to "pitch-in" and help co- workers with
their job duties and be a team player. Thorough knowledge of the
layout of the building, function rooms, and some knowledge of the
city and surrounding areas. Ability to stand, walk and/or sit and
continuously perform essential job functions for duration of shift.
Hearing and visual ability to observe and detect signs of emergency
situations. Ability to perform tasks requiring bending, stooping,
kneeling, and walking significant distances between and within
buildings on the property. Ability to grasp, lift and/or carry or
otherwise move goods weighing a maximum of 150 lbs. Sufficient
manual dexterity in hands. Ability to climb stairs and ladders at a
rapid pace. Ability to perform duties within extreme temperature
Our customers are what we are about. One of the keys to a positive
guest experience is positive interaction with Crescent staff. It is
essential that you remain professional at all times, and that you
treat all guests and associates with courtesy and respect, under
all circumstances. Every Crescent associate is a guest relations
ambassador, every working minute of every day.
In order to maintain a positive guest and associate experience,
your work habits should always meet and strive to exceed hotel
standards for work procedures, dress, grooming, punctuality and
attendance. You should be adaptable to change in your work area and
in hotel procedures with a willingness to learn new skills and/or
improve existing ones, have the ability to solve routine problems
that occur on the job and ask for help whenever you are not sure
how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost
importance to Crescent Hospitality. Every Crescent associate should
adhere to the hotel security policies and
procedures, particularly regarding key controls, lifting heavy
objects, using chemicals, and effectively reporting safety hazards
and safety concerns.
This description excludes non-essential and marginal functions of
the position that are incidental to the performance of the
fundamental job duties. Furthermore, the specific examples in each
section are not intended to be all-inclusive. Rather, they
represent the typical elements and criteria considered necessary to
perform the job successfully. Other job-related duties may be
assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole
discretion of the Company, and in no way creates an employment
contract, implied or otherwise; each associate remains, at all
times, an "at will" associate.
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor s legal duty to furnish information. 41 CFR
Keywords: Crescent Hotels & Resorts, Fort Worth , Security/Night Audit, Accounting, Auditing , Fort Worth, Texas
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