Rooms Controller - Marriott Hotels - (21142397)
Company: Marriott International
Location: Fort Worth
Posted on: January 15, 2022
Live Fully at Marriott International #1 Leader in
At Marriott International, you have the opportunity to grow in your
career, work with teammates that feel like family, and help make
our world a better place.
The Marriott Dallas Uptown, located at 3033 Fairmount St, Dallas,
Texas, 75201 is currently hiring a Rooms Controller.
Assign room according to guest request and preferences whenever
possible. Pre-register designated guests and prepare key packets.
Organize and coordinate check-in/pre-registration procedures for
arriving groups. Review/Track/Accommodate requests for
room/check-out changes when possible; communicate status to
appropriate staff. Confirm reservations and cancellations. Review
out-of-order rooms daily. Ensure rates match market codes and
document exceptions. Verify and adjust billing for guests. File
guest paperwork or documentation. Set up/process all guest
check-ins/check-outs. Activate room keys. Secure valid payment.
Identify any over-commitments. Perform duplicate reservation
checks; block rooms. Run daily reports. Follow up with guests to
ensure their requests or problems have been met to their
satisfaction. Receive, record, and relay messages accurately,
completely, and legibly.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards;
anticipate and address guests service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; prepare and
review written documents accurately and completely; answer
telephones using appropriate etiquette. Coordinate tasks and work
with other departments. Serve as a departmental role model. Develop
and maintain positive working relationships with others; support
team to reach common goals. Comply with quality assurance
standards. Stand, sit, or walk for an extended period of time.
Enter and locate information using computers and/or POS systems.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors.
Apply now at :
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in hiring a diverse workforce and sustaining an inclusive,
people-first culture. We are committed to non-discrimination on any
protected basis, such as disability and veteran status, or any
other basis covered under applicable law.
Keywords: Marriott International, Fort Worth , Rooms Controller - Marriott Hotels - (21142397), Accounting, Auditing , Fort Worth, Texas
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