Senior Director of Revenue Cycle Managem View Details

Company: MHMR of Tarrant County
Location: Fort Worth
Posted on: November 17, 2023

Job Description:

For over 50 years, MHMR has provided community-based services for youth and adults with intellectual and developmental disabilities (IDD), mental health conditions, and substance use disorders, as well as babies and young children with developmental delays. MHMR employees use a person-centered approach to fulfill the mission: We Change Lives! Using innovative approaches, MHMR partners with community organizations to provide services and a hopeful future.Senior Director of Revenue Cycle ManagemThis position serves as an integral member of the Finance Team and reports to the Chief of Financial Officer (CFO). The Sr. Director of Revenue Cycle Management will develop strategic plans and ongoing performance improvement initiatives to optimize successful account adjudication, exceptional collections, and high levels of customer service throughout the revenue cycle with their MHMR Tarrant partners. This position will lead the Patient Financial Services coordination and optimization across the agency. Responsibilities include working with Chiefs, Senior Directors, Directors, and Business Managers from across the system to execute a vision, optimize processes, deliver quality services and reports, manage case collections, maximize technology, and ensure support for the community while complying with related regulations. This position manages processes and provides guidance, direction, and support to encompass all aspects of the revenue cycle, including but not limited to clinic revenue operations, coding, charge capture, account follow-up, and denial management. The position provides overall direction regarding the activities of the department and establishes policies and procedures to optimize all facets of patient financial operations. II) Essential Functions -A) Directly manages the MHMR Patient Financial Services team which includes credentialing and patient benefit services.B) Reviews, designs, and implements systematic approaches to maximize revenue and cash flow, while minimizing bad debt to ensure that the agency revenue cycle is effective and properly utilized. C) Provides leadership for developing and overseeing systems and processes to create efficiencies and improvement in the areas of patient financial services.D) Provides leadership, organization structure and management for realistic long-range planning as well as day-to-day operations for patient financial services. -E) Actively works with the MHMR leadership team to review revenue cycle performance and pursue ways to improve cash flow.F) Through partnership with the Senior Director of Contracts, addresses regulatory reimbursement and managed care issues related to revenue cycle management. G) Develops and implements policies and procedures to ensure that the clinical revenue cycle is effective and properly utilized. H) Direct technology related activities to achieve desired goals and maintain compliance with federal, state, and local regulations. I) Develops budgetary goals and initiates corrective action to address variances. J) Interacts with vendors and various departments that impact revenue cycle management results including: HIM, Case Management, UM, IT, Insurance Verification, Access to Care, CSB staff, and IT. K) Work closely with outside consultants in the areas of community centers, revenue cycle management, and Electronic Health Records. L) Work to reduce days in accounts receivable across the system. Increase efficiency of point of service collections as well as denial management.M) Attend regular meetings and committees as related to patient financial services, revenue cycle, contracts, and any other areas as directed. N) Work closely with the CFO to ensure the executive strategic planning is incorporated into patient financial services to provide most appropriate revenue opportunities for the agency. -O) Participate in the creation and implementation of departmental strategies and structure, policy development, and budget development as appropriate and requested by CFO.P) Gain an understanding of the relationships between the revenue cycle and the key stakeholders at MHMR Tarrant. Develop an understanding of the agency's mission, strategy, and goals; establish personal and professional credibility, gain respect, and build trust with MHMR Tarrant's leadership. Q) Build a collaborative high-performing culture and cohesive team within the revenue cycle functions. Provide leadership to the staff and establish a strong sense of comradery toward the realization of the goals. R) Develop a culture among the staff and team which encourages personal and collective ownership of issue identification and resolution. S) Develop high quality metric driven revenue cycle function which values best practices and performance. T) Assess the skills of the staff and develop a plan to enhance their managerial and technical capabilities. Mentor staff and provide opportunities for professional development. U) Work to ensure compliance and no disruption of operations with implementation of key and operational and regulatory changes. -V) Assess the current functions and processes and make changes to optimize resources, and best support the organization's goals to continuously provide the highest level of service in the most expedient fashion. W) Contribute to the advancement of ongoing efforts to better manage internal expenses and overall costs. Identify opportunities for operational efficiencies that will result in increased productivity and effectiveness. X) Establish collaborative relationships with third party payers and lead efforts to identify ways to improve reimbursement performance.Y) Performance standards are performed as applicable with MHMR's We CARE values "We Connect People in Our Community. We Provide Access to Services. We Link People to Resources. We Empower People."Z) Perform other job duties or responsibilities as requested or assigned.III) Knowledge of Laws, Regulations, Policies/Procedures, Skills, and AbilitiesA) A strong leader and team player who has an approachable demeanor and a collaborative style; a politically savvy leader who can establish trust and confidence quickly with a wide range of constituents. B) Convey an uncompromising commitment to the value of partnering with key stakeholders to identify solutions for future challenges, with the ability to define success in terms of institution-wide goals and objectives. -C) Highly oriented toward transparency, employee engagement, communication, and development of a high-performance culture. A creative and effective problem solver who demonstrates a commitment to customer service excellence. D) An aptitude for building relationships based upon team participation, integrity, trust, reliability, openness, and confidence. Possess the ability to work effectively with individuals at all levels within the organization, from those in the executive team to non-exempt staff. -E) A hands-on approach to management with the ability to be strategic and to see the big picture, while remaining attentive to detail. F) An individual capable of absorbing input on multiple issues. An individual who is organized, with exemplary follow-through skills. G) A leader who can think strategically, then proactively implement strategies in a logical and timely manner. H) A decisive leader who holds people accountable while promoting a team philosophy. Can make necessary and perhaps unpopular decisions. Demonstrates commitment to achieving goals while establishing a culture of responsibility and fairness. IV) Internal & External Customer ServiceA) Outstanding communication and interpersonal skills, along with the ability to work effectively with internal and external clinical and administrative staff.V) TravelA) This position requires occasional local travel to other MHMR facilities and local conferences, occasional state, and national travel for conferences.VI) Equipment UsedA) Standard office equipment: laptop, printers, copiers, scanners, faxes, calculators, desk phone, cell phone.B) Defined Education: Business, Finance, Accounting, or related fieldC) Preferences: Bachelor's degree in Finance or Accounting strongly preferredD) Substitutions: Bachelor's degree substituted with 5 years of Director level experience in Behavioral Health, including MHMR or Behavioral Health HospitalsE) Years' Experience: 10 years' experience in related fieldF) Defined Experience: Experience with hospital or LMHA EMR system and experience with revenue cycle management.G) License/Certifications: Healthcare Financial Management Association (HFMA), Medical Group Management Association (MGMA), and/or American Association of Healthcare Administrative Management (AAHAM) certifications are preferred. Texas driver's license.H) Special Courses: -I) Supervisory Experience: Five years supervisory experience required.VIII) Agency RequirementsA) All staff are required to participate in agency Emergency Preparedness and Environmental Safety programs and may be assigned by their department as a key/essential staff level function during critical events or for the purpose of sustaining business continuity.B) This position may require temporary or permanent re-assignment to any MHMR Tarrant facility as determined by program needs and/or the Division/Director.C) Assigned work hours may change as the needs of the agency change.D) The Functional Title of this position may change as the needs of the agency change.E) All work will be completed within the scheduled work hours. All non-exempt (hourly) employees are expected to clock in and clock out for each work shift, no work should be done off the clock.F) Prior approval from supervisor is required for all Paid Time Off (PTO) and Overtime.G) MHMR reserves the right to change, add to or eliminate positions as it deems appropriate. -H) Employment is at will, as well as agency needs may change.I) Agency dress code is to be followed at all times.J) Physical on-site presence, including regular attendance and punctuality, is an essential function of this position. Any changes or adjustments to your assigned work schedule or shift hours must be approved by your supervisor in advance.All staff are required to participate in agency Emergency Preparedness and Environmental Safety programs and may be assigned by their departments as a key/essential staff level function during critical events or for the purpose of sustaining business continuity.This position may require temporary or permanent re-assignment to any MHMR Tarrant facility as determined by program needs and /or the Division/Director.Assigned work hours may change as the needs of the agency change.The functional Title of this position may change as the needs of the agency change.All work will be complete within the scheduled work hours. All non-exempt (hourly) employee are expected to clock In and out for each work shift, no work done should be done off the clock.Prior approval from supervisor is required for all Paid Time Off (PTO) and Overtime.MHMR reserves the tight to change, and to or eliminate a position as it deems appropriate.Employment is at will, as well as agency needs may change.Agency dress code is to be followed at all times.Physical on-site presence, including regular attendance and punctuality is an essential function of this position. Any change or adjustments to your assigned work schedule or shift hours must be approved by your supervisor in advance.Our total rewards program offers benefits* to full time employees beginning 1st of the month following hire date including but not limited to:--- Comprehensive healthcare options (Medical, Dental, and Vision)--- Life insurance and additional supplemental accident and hospitalization plans--- 401a match and 457 deferred compensation plans--- Paid vacation and holidays; varied flexible work environment locations--- Student Loan Forgiveness--- Professional development programs and trainingInsurance eligibility:--- Full time employees begin 1st of the month following hire date--- Market driven positions (full time or part time) begin immediately after hire date--- Select part time market driven positions are eligible for most insurance plans--- Substitute status jobs are not eligible for benefitsAdditional Information
*MHMR of Tarrant County ("MHMR") and its affiliates and subsidiaries have an internal recruiting department. MHMR may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters herein after referred to collectively as "Recruiters"). Recruiters are hereby specifically directed NOT to contact MHMR employees directly in an attempt to present candidates - MHMR recruiting team or other authorized MHMR personnel must present ALL candidates to hiring managers. For more information please visit our website - www.mhmrtc.org MHMR is an equal opportunity employer. MHMR prohibits employment discrimination based on race, color, religion, sex, national origin, age, covered veteran status, disability, sexual orientation, trans-gender, gender expression, gender identity or any legally protected characteristic. - U. S. Patents 7,080,057; 7,310,626; 7,558,767; 7,562,059; 7,472,097; 7,606,778; 8,086,558 and 8,046,251.
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Keywords: MHMR of Tarrant County, Fort Worth , Senior Director of Revenue Cycle Managem View Details, Accounting, Auditing , Fort Worth, Texas