Associate, Core Service - International Client Services (Mandarin/Cantonese Required)
Company: Charles Schwab
Location: Roanoke
Posted on: April 2, 2026
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Job Description:
Job Description Position Type: Regular Your opportunity As an
International Client Service Associate, you will service
international (non-US residents) and domestic clients with all a
full range of service and trading needs. You will work in a
collaborative, fast-paced environment to assist with trading
stocks, ETFs, mutual funds and options in addition to general
account servicing inquiries. We also complete document translation
services for internal partners and service clients in foreign
language as needed. Evening and overnight shifts will also support
our clients within Stock Plan Services. The relationships that you
create and uphold will have a direct impact as you aid our clients
to “Own Their tomorrow.” What you have Required Qualifications: ·
Must be able to read, write, and speak in Mandarin/Cantonese. ·
Series 7 & 63 licenses required OR a condition of employment to
successfully obtain these licenses within the allotted training
time. · Well-developed and effective communication skills to
establish trust and rapport with clients through both verbal and
written communication · Available to work in a structured schedule
and adhere to assigned schedule including lunch and break time as
pre-determined by business need. · Positive attitude, enthusiasm,
professionalism, and strong work ethic with high level of integrity
and ethics. · Willingness and desire to learn in a fast-paced and
evolving environment. Preferred Qualifications: · 2 years of
college study in finance, economics, business administration, or
related area; bachelor’s degree is preferred. · 2 year of customer
service experience, preferably in financial services; 1 years of
experience working with clients through phone/chats/emails. · Basic
to intermediate knowledge of investment products. Ability to
explain these complex subjects via the phone. · Ability to quickly
identify client needs, demonstrate empathy and compassion in
responses, and apply sound judgment when taking action(s) to
achieve client objectives via phone/chat/email. · Flexible and able
to work on emails/chats/phones as business needs change. · High
flexibility in shift times especially early in the morning as
business needs. What’s in it for you At Schwab, we’re committed to
empowering our employees’ personal and professional success. Our
flexible work options, supportive culture, and focus on your
development means you’ll get the tools you need to make a positive
difference in the finance industry. We offer a competitive benefits
package that takes care of the whole you – both today and in the
future: - Base salary annual bonus - 401(k) with company match and
Employee stock purchase plan - Paid time for vacation,
volunteering, and a 4-week sabbatical after 5 years of service -
Paid parental leave and family building benefits - Tuition
reimbursement - Health, dental, and vision insurance In addition to
the salary range, this role is eligible for bonus or incentive
opportunities. What’s in it for you At Schwab, you’re empowered to
shape your future. We champion your growth through meaningful work,
continuous learning, and a culture of trust and collaboration—so
you can build the skills to make a lasting impact. Our Hybrid Work
and Flexibility approach balances our ongoing commitment to
workplace flexibility, serving our clients, and our strong belief
in the value of being together in person on a regular basis. We
offer a competitive benefits package that takes care of the whole
you – both today and in the future: - 401(k) with company match and
Employee stock purchase plan - Paid time for vacation,
volunteering, and 28-day sabbatical after every 5 years of service
for eligible positions - Paid parental leave and family building
benefits - Tuition reimbursement - Health, dental, and vision
insurance
Keywords: Charles Schwab, Fort Worth , Associate, Core Service - International Client Services (Mandarin/Cantonese Required), Accounting, Auditing , Roanoke, Texas
