Bilingual Administrative Assistant

Company: Meals On Wheels Inc. of Tarrant County
Location: Fort Worth
Posted on: March 18, 2023

Job Description:

Position Overview: This bi-lingual position should possess strong phone skills by quickly and efficiently answering and routing multiple calls throughout the day. Attention to detail is essential, as there are significant amounts of paperwork and filing. Being a team player and willing to share responsibilities with other team members is expected. All Operations team members are cross-trained to fulfill various responsibilities within other positions, flexibility and a positive attitude are enforced.

Paid As: Hourly, Non-Exempt Full-Time Employee
Hours of Operation: 8:00 AM - 4:30 PM Monday - Thursday, 8:00 AM - 3:30 PM Friday
Reports To: Operations Manager
Other Relationships: This position is often the first point of contact with the general public, clients and their family members or representatives, volunteers, donors and the Meals On Wheels Board of Directors both in person, by phone and by electronic communication. First impressions are extremely important and should be considered in all aspects professional demeanor and interaction with others. Works closely with all agency departments including Grant Management, Finance, Volunteer Services, Client Services, Nutrition and Health Services, Marketing and Communication, Facilities and IT.

AGENCY EXPECTATION OF EMPLOYEE

Maintain confidentiality of client, donor, volunteer, staff and board information
Support the mission, vision and goals of Meals On Wheels, Inc. of Tarrant County
Represent Meals On Wheels in a professional manner at all times
Must have dependable transportation, valid driver license and personal vehicle insurance as required by the State of Texas
Required to pass criminal background check and have a free and clear MVR
Assist with meal delivery when volunteer callouts make it necessary for staff to deliver
Contribute to other projects when necessary


ESSENTIAL JOB TASKS

Customer service skills, teamwork, positive attitude, professional demeanor and confidentiality
Clerical duties - file, process and prepare client file paperwork subject to audit
Organize and manage repetitive workload for maximum efficiency
Strong phone skills - quickly and efficiently answering and routing multiple calls throughout the day
Detail-orientated with skill proficiency in technology and communications
Must be flexible in being cross-trained to fulfill various responsibilities within other positions
Reliable and punctual with dedicated professionalism to job and duties
Time and project management are necessary - most tasks are time sensitive, daily deadlines required
Must be able to work independently and as a team
Other duties as assigned by Operations Manager
QUALIFICATIONS

High school diploma or equivalent
Must be bi-lingual in English and Spanish
Vietnamese speaking preferred


REQUIREMENTS

Proficiency in Microsoft Word, Access, Excel and Outlook
This is both sedentary work in an office environment where sitting is required for multiple hours at a time and physical work which requires the exertion of negligible amount of force to move objects, up to 10 pounds of force frequently and some light work requiring the exertion of up to 25 pounds of force occasionally
Work requires stooping, reaching, stretching, grasping, bending and repetitive motions; typing/word processing requires the ability to perform repetitive tasks involving fine motor skills
Vocal communication is required for expressing or exchanging information and instructions by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound
Visual acuity is required for driving, preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities


EXPERIENCE

Relevant experience or knowledge and skills preferred
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Keywords: Meals On Wheels Inc. of Tarrant County, Fort Worth , Bilingual Administrative Assistant, Administration, Clerical , Fort Worth, Texas