Medical Office PRACTICE MANAGER

Company: Metroplex Care Group
Location: Fort Worth
Posted on: February 24, 2026

Job Description:

Job Description Job Description SUMMARY: The Practice Manager oversees daily operations for a busy primary care clinic. This role supports providers and staff, keeps patient care running smoothly, and ensures the clinic meets performance, quality, and compliance standards. The Practice Manager leads scheduling, staffing, workflow management, and patient experience efforts. They solve problems quickly, guide teams through change, and maintain a steady, organized environment where clinicians can focus on care. The ideal candidate is a strong communicator who can balance people management with operational insight to keep the clinic efficient, compliant, and patient centered. DUTIES AND RESPONSIBILITIES: Oversee the daily work activities of the clinic and ensure appointments and running on time. Promote a welcoming, organized, patient focused atmosphere. Ensure staff follow company policies and procedures. Support team communication and resolve conflicts quickly. Provides clerical support when needed to assist the front desk staff with assigned administrative duties such as answering phones, scheduling, appointment scheduling, and preparing documents. Maintains inventory of office supplies; orders new supplies as needed. Maintains office files; implements an efficient system for other staff to access files and records. Ensures the End of Day Checklist is completed as instructed. Oversee petty cash fund. Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: Manages employees within clinic(s) Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Travel for Training as required QUALIFICATIONS: Master’s Degree or equivalent, or minimum 4 years of related experience and/or training, or equivalent combination of education and experience. Certificates, licenses and registrations required: N/A Computer skills required: (Select all applicable) Internet Software; Spreadsheet Software (Excel); Inventory Software; Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); Other skills required : Extensive knowledge of office management procedures. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Proficient with Microsoft Office Suite or related software. COMPETENCIES: Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Project Managemen t - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Continually required to stand. Continually required to walk. Continually required to sit. Continually required to utilize hand and finger dexterity. Continually required to climb, balance, bend, stoop, kneel or crawl. Continually required to talk or hear. Continually works near moving mechanical parts. Occasionally/Frequently/Continually exposed to bloodborne and airborne pathogens or infectious materials. While performing the duties of this job, the noise level in the work environment is usually moderate. The employee must (Select applicable) occasionally lift and/or move up to _10_ pounds. Specific vision abilities required by this job include close vision. Monday - Friday 7:30AM to 4:30PM

Keywords: Metroplex Care Group, Fort Worth , Medical Office PRACTICE MANAGER, Administration, Clerical , Fort Worth, Texas