Policy Services/Customer Service Representative

Company: National Farm Life Insurance Compan
Location: Fort Worth
Posted on: February 17, 2026

Job Description:

Job Description Job Description Benefits: 401(k) 401(k) matching Dental insurance Free food & snacks Health insurance Paid time off Vision insurance Wellness resources Policy Service/Customer Service Representative Job Summary: The Policy Service/Customer Service Representative will interact with the companys customers by addressing inquiries and resolving concerns. Duties/ Responsibilities: Respond to incoming calls, mail and e-mails from policyholders, field force and home office staff Address topics including policy provisions; company procedures; requirements for processing policy changes, conversions, reinstatements, and exchanges Use knowledge of company products, policies, and procedures to handle policyholder complaints/problems and ensures that problems are resolved, and action steps are communicated clearly to the policyholder Process policy values, policy changes and death benefit claims Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments Required Skills/Abilities: Excellent communication skills including active listening Service-oriented, detail-oriented, good organization Basic computer skills with ability to learn new software Good math aptitude Education and Experience: High school diploma or equivalent Customer service experience required Fluent in English and Spanish, a plus Physical Requirements: Prolonged periods sitting at a desk and working on a computer Schedule and Salary Range: Full-time position Monday through Thursday: 8:00 a.m. 4:45 p.m. Friday: 8:00 a.m. 3:00 p.m. Salary Range: $35,000 - $50,000 annually

Keywords: National Farm Life Insurance Compan, Fort Worth , Policy Services/Customer Service Representative, Customer Service & Call Center , Fort Worth, Texas