Customer Service Representative

Company: The Glass Guru of Plano
Location: Plano
Posted on: February 17, 2026

Job Description:

Job Description Job Description Roles & Responsibilities: As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to: Answer inbound phone calls promptly during business hours Respond to any voicemails and/or messages from answering service (if applicable) Respond to inbound email correspondence, forward on as appropriate Greet customers and all other visitors to the showroom (if applicable) Screen incoming leads/potential customers Schedule estimate appointments Quote product by telephone for clients/customers (if applicable) Assist Estimators with follow up on pending sales/ quotes by phone and/or email Strategically schedule work appointments for Installation Technicians, along with customers accordingly Troubleshoot issue from field if needed, working with GM/vendors and techs to find solutions Check order confirmations from fabricators/vendors for size and pricing accuracy Filing of daily work orders and estimates Ordering of all office / shop supplies Keeping office clean/tidy Qualifications & Educational Requirements: HS Diploma or equivalent All candidates must be able pass initial background check and drug test Preferred Skills: Excellent verbal/written communications skills Microsoft Office proficient (Word, Excel) Hardworking, motivated, with excellent organizational and time-management skills *Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.

Keywords: The Glass Guru of Plano, Fort Worth , Customer Service Representative, Customer Service & Call Center , Plano, Texas