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Master Service Technician

Company: AutoNation - AutoNation Chrysler Dodge Jeep Ram No
Location: Fort Worth
Posted on: February 25, 2021

Job Description:

AutoNation Chrysler Dodge Jeep Ram North Richland Hills Position OverviewThe--Master Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability. Who Would I Interact With?This position interacts daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few. What are the day-to-day responsibilities?* Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty.* Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication. * Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer.* Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles.* Documenting work performed on each vehicle on the repair order.* Maintaining an inventory of normal Technician's tools not normally inventoried by the Service department as "special tools." * Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate.* Providing an exceptional customer experience to drive loyaltyHow will I know if I am successful?The performance of a Master Technician is measured by achieving:* Targeted production* Targeted sales* Targeted Customer Satisfaction IndexWhat are the requirements for this job* High School diploma or equivalent* 2+ years experience as an automotive technician* Automotive technical training (varies based on store needs)* Attention to detail* Organization and follow-up skills* Valid in-state driver's license and have and maintain an acceptable, safe driving recordWhat are the opportunities for career growth?Our Associates have many choices for career growth and development after success in a Service Technician role. Opportunities may include:* Master-Certified Technician* Service Advisor* Service ManagementAutoNation is an equal opportunity employer and a drug-free workplace.

Keywords: AutoNation - AutoNation Chrysler Dodge Jeep Ram No, Fort Worth , Master Service Technician, Engineering , Fort Worth, Texas

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