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NOC Engineer (Remote USA)

Company: Apogee, Inc.
Location: Fort Worth
Posted on: January 15, 2022

Job Description:

Were Apogee. Nice to meet you. At our core, were an IT-services organization that happens to focus on higher education. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets todays needs technology-savvy generation.

We work hard, celebrate success, and challenge everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.

This job is remote and open to anyone living in the US. Apogee is based in Austin, TX.

Heres the job:

  • Resolve simple to complex network outages and service interruptions with little supervision
  • Provide timely and accurate ticket updates to appropriate stake holders
  • Provide end to end network documentation
  • Must be able to participate in a 24x7x365 on-call support environment
  • Follow MAC procedures and other department SOPs
  • Liaison between engineering group and client staff - both technical and non-technical personnel
  • Work closely with project management staff to meet project milestones
  • Develop and apply testing and troubleshooting plans
  • Manage and test ILEC/CLEC circuit cut-over and upgrades
  • May require performing onsite surveys for both wired and wireless access
  • Physical installation of core network components (racking and stacking), configure, turn-up and testing
  • Work in a group/team setting

    Youll love this job if this describes you:
    • Problem Solving. You aren't satisfied until you've completely solved a problem, and you take time to get it right, look beyond the obvious, and deliver correct and honest assessments and answers.
    • Self Development. You are personally and professionally committed to continuous improvement. You take a whole approach to learning: books and academics, experience at work, and learning from your peers
    • Technical Aptitude. Some projects we take on have subtle differences, and others present obstacles we haven't faced yet. You're able to apply your baseline of knowledge and natural technical aptitude to help you with easy tasks and challenging issues.
    • #ONE_TEAM.There's a lot of room for individual success, but it all starts at the core, a strong team. You demonstrate open, positive communication, listen to others, and encourage group troubleshooting.
    • High Quality Standards.This is a high impact, highly visible position. You have internal and external clients depending on the quality of work you deliver (never mind the financial impact of low quality). You care about your work and your customers.

      • Complete understanding of escalation, incident management, and change management processes and procedures of the NOC.
      • Experienced supporting large enterprise and campus LANs
      • Experienced supporting large enterprise and campus Wi-Fi/WLANs
      • Experienced supporting a BGP environment and other routing protocols (Static, EIGRP, and OSPF)
      • Experienced supporting Radius, DHCP, and DNS servers
      • Experienced with Large Scale NAT or Carrier Grade NAT appliances and Load Balancers
      • Strong customer-facing skills and business etiquette
      • Effective communication skills
      • Ability to work independently and maintain fast-paced milestones and deliverables

        Education and Certifications (Required)
        • Bachelor's degree in engineering, IT, or related field
        • CCNA Certification or better
        • A Wireless Certification (CWNA/CWNP, Cisco, or Aruba)


          Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better so here is what we are offering:
          • An attractive salary
          • Health insurance plan including Health Savings Account matching program
          • Monthly technology stipend
          • Engineering and Technical teams receive cash bonuses for obtaining certifications
          • Maternity and Paternity leave
          • Peer recognition program
          • Career development programs

            At Apogee, we believe education is a doorway to a fair and just society. Within our own walls, we stand committed to creating a healthy culture of diversity and inclusion, empowering one another as advocates for an inclusive workplace, and doing so transparently. Apogee employees founded three employee-led groups in 2020 including Diversity and Inclusion, Civic Awareness, and Apogee Veterans.


            If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources,

Keywords: Apogee, Inc., Fort Worth , NOC Engineer (Remote USA), Engineering , Fort Worth, Texas

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