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US Customer Engineer REMOTE

Company: BrowserStack
Location: Fort Worth
Posted on: June 24, 2022

Job Description:


About the Company:

BrowserStack is the industry-leading, cloud web and mobile testing platform that enables developers to test their websites across various browsers on different operating systems and mobile devices. 45,000+ customers rely on BrowserStack to deliver quality products and services at scale, and over 4 Million developers and test engineers test for companies around the world, including Google, Twitter, Microsoft, Oracle, MasterCard, and Barclays.

BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision to build the testing infrastructure for the internet. We recently secured $200 million in Series B funding at a $4 billion valuation. The round was led by BOND, with participation from Insight Partners and existing investor Accel.

We have also recently announced that we would be a remote-first company, with a presence in India, USA and Ireland.

BrowserStack is also a Great Place to Work certified company. With its employee centric approach, BrowserStack has fostered a strong culture that values openness, collaboration, ownership and ambitiousnessWhat do Microsoft, The Gap, Royal Bank of Scotland, Lockheed Martin, and top Open Source projects like JQuery have in common? They all use BrowserStack, as do over 25,000 other customers!

Are you someone who will fulfil the critical role of ensuring that our complex, large-scale systems are healthy, monitored, automated, and designed to scale? Will you ensure working closely with our development teams from the early stages of design, all the way through identifying and resolving production issues?Automate Support is a dynamic team that requires interaction with the internal teams- Engineering (both Dev and QA) and Sales. While there are multiple processes in place to reduce the dependency on these teams, a number of customer cases require in-depth collaboration. A support engineer deals with various user cases each having a different level of difficulty. As the product is growing the number of user queries are increasing steadily. Hence the engineering interaction also increases. Keeping focus on this fact we can foresee that a new team/function can be created that can bridge the gap between support and the engineering team.

This team may or may not be, directly, under the Support function. It could be placed under the engineering bracket. Also, the role could be at the Support team lead level, however, may not include immediate people management. The goals for this role are mentioned in the following section.


  • Be the architect and owner for the prospect's end-to-end technical evaluation of BrowserStack; deliver on the revenue plan with the account team; develop strong relationships with engineering and QA teams at all levels within the customer organization, becoming their trusted advisor
  • Lead pre-sales engineering activities including technical discovery, RFP responses, technical value proposition, architectural guidance, sales support and ongoing client relationships
  • Design and lead comprehensive discovery sessions in the sales cycle - mapping out the prospect's unique workflows, technical architecture, and organizational goals - leading to a clear understanding of the BrowserStack's value proposition in the customer's evaluation; design and conduct comprehensive solution demonstrations
  • Develop a deep understanding of the BrowserStack technology portfolio and the competitive landscape for automated application and browser testing solutions
  • Work with cross-functional teams in ensuring ongoing customer success; Capture technical product feedback from customers and relay it to product with relevant market insights
    • 3-5 years of Technical Pre-Sales / Sales Engineering experience in the B2B SaaS space
    • B.S. degree Computer Science / Technical discipline; Familiarity with agile software development and deployment methodologies and the modern Software Development Life Cycle (SDLC), associated toolsets and best practices
    • Some combination of experience in: Programming (Java, C#, Python, Ruby, JavaScript); Dev. Tools and IDEs (Eclipse, IntelliJ IDEA, Visual Studio, Maven, Git); Automation frameworks (JUnit/NUnit, TestNG, Selenium, Appium, Calabash, Cucumber, HP QTP/UFT, ALM); Continuous Integration (CI) tools (Jenkins, Bamboo, TeamCity, Microsoft TFS/VSTS); Networking and security protocols (TCP/IP, HTTP, SSL, VPNs, IPSEC, firewalls)
    • Disciplined self-starter, does whatever it takes in order to succeed
    • Ability to work well in a highly dynamic / team environment; excellent communication skills; humble yet strong leader with a bias for action; team player who can inspire others to greatnes

      We believe in direct ownership of ideas and responsibilities in an environment where you get to learn a wide array of bleeding-edge skills. We're looking for talented, passionate and creative people, willing to give their 100 percent to building a high-class web product.

      In exchange, we'll provide you with some fantastic perks and benefits:
      • Competitive salary and benefits, including fully funded health plan
      • Generous PTO
      • Remote First policy
      • Medical insurance

Keywords: BrowserStack, Fort Worth , US Customer Engineer REMOTE, Engineering , Fort Worth, Texas

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