US Customer Engineer REMOTE
Company: BrowserStack
Location: Fort Worth
Posted on: June 24, 2022
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Job Description:
Description
About the Company:
BrowserStack is the industry-leading, cloud web and mobile testing
platform that enables developers to test their websites across
various browsers on different operating systems and mobile devices.
45,000+ customers rely on BrowserStack to deliver quality products
and services at scale, and over 4 Million developers and test
engineers test for companies around the world, including Google,
Twitter, Microsoft, Oracle, MasterCard, and Barclays.
BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011
with the vision to build the testing infrastructure for the
internet. We recently secured $200 million in Series B funding at a
$4 billion valuation. The round was led by BOND, with participation
from Insight Partners and existing investor Accel.
We have also recently announced that we would be a remote-first
company, with a presence in India, USA and Ireland.
BrowserStack is also a Great Place to Work certified company. With
its employee centric approach, BrowserStack has fostered a strong
culture that values openness, collaboration, ownership and
ambitiousnessWhat do Microsoft, The Gap, Royal Bank of Scotland,
Lockheed Martin, and top Open Source projects like JQuery have in
common? They all use BrowserStack, as do over 25,000 other
customers!
Are you someone who will fulfil the critical role of ensuring that
our complex, large-scale systems are healthy, monitored, automated,
and designed to scale? Will you ensure working closely with our
development teams from the early stages of design, all the way
through identifying and resolving production issues?Automate
Support is a dynamic team that requires interaction with the
internal teams- Engineering (both Dev and QA) and Sales. While
there are multiple processes in place to reduce the dependency on
these teams, a number of customer cases require in-depth
collaboration. A support engineer deals with various user cases
each having a different level of difficulty. As the product is
growing the number of user queries are increasing steadily. Hence
the engineering interaction also increases. Keeping focus on this
fact we can foresee that a new team/function can be created that
can bridge the gap between support and the engineering team.
This team may or may not be, directly, under the Support function.
It could be placed under the engineering bracket. Also, the role
could be at the Support team lead level, however, may not include
immediate people management. The goals for this role are mentioned
in the following section.
Responsibilities
Requirements
Benefits
We believe in direct ownership of ideas and responsibilities in an
environment where you get to learn a wide array of bleeding-edge
skills. We're looking for talented, passionate and creative people,
willing to give their 100 percent to building a high-class web
product.
In exchange, we'll provide you with some fantastic perks and
benefits:
Keywords: BrowserStack, Fort Worth , US Customer Engineer REMOTE, Engineering , Fort Worth, Texas
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