VMware Cloud Engineer (Remote role in USA)

Company: Rackspace Technology
Location: Fort Worth
Posted on: August 8, 2022

Job Description:

The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to internal infrastructure. This role owns medium to complex issues which may take time to resolve. Responsible for the support of internal multiple platforms. Work with Support Teams to troubleshoot various issues. Develops tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams. The Support Engineer is expected to take initiative and advise on potential pitfalls that may be encountered and suggest alternatives which may better serve the stability and security of Rackspace virtualization solutions. Keeps informed of emerging technologies. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Career Level Summary

• Requires working knowledge and experience in own job discipline and broadens capabilities
• Continues to build knowledge of the company, processes, and product offerings
• Performs a range of assignments related to job discipline
• Uses learned and prescribed guidelines or processes in analyzing situations
• Receives a moderate level of guidance and direction
• Undertakes projects as part of a team or directly assigned, and is responsible for timelines and outcomes
  Critical Competencies
  
  • Systems Thinking: Assists with a whole systems approach to analyzing issues by ensuring all components (structure, people, process, and technology) are identified and accounted for
  • Idea Creation: Provides ideas and features for new solutions, methods, and products to update what existed prior
    Key Responsibilities
    
    • Technical point of escalation to the Cloud Administrators and Engineers within the team, as well as the VMware Operations Team; resolving issues, working in collaboration with partners across the business, as required
    • Lead functional business continuity/transformational projects and other engagements (both technical and non-technical), delivering key objectives for the Cloud Function
    • Monitor and provide maintenance for all related infrastructure
    • Ensure the control, integrity, and accessibility of the cloud environment for the enterprise
    • Lead tasks relating to system architecture enhancements, problem management, process improvement, reporting, and infrastructure
    • Lead Workload/Workforce Management and Optimization related tasks
    • Mentor and assist Rackers across the Cloud Function
    • Quality check development of technical training for all Rackers supporting Rackspace Supported CLOUD Products
    • Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business
    • Collaborate with Account Managers and Business Development Consultants to build strong customer relationships
    • Collaborate and share knowledge with other Engineers and Administrators on the support floor
      Person Specification Knowledge
      
      • Experience working with the VMware vSphere Suite
      • Intermediate knowledge of Linux or Windows OS
      • Intermediate knowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systems
      • Intermediate knowledge of Project Management methodologies
      • Intermediate understanding of services and protocols, configuration, management, and troubleshooting of hosting environments
      • Intermediate knowledge in the application of current and emerging network software and hardware technology and protocols
      • VMWare Platform
      • Intermediate experience (Hands-on) of the vSphere platform
      • Basic networking skills
      • Basic working knowledge of fibre channel SANS, NFS and vSAN
      • Basic knowledge of vROPS
      • Basic working knowledge of HP/DELL Server hardware platforms
      • Requires expanded conceptual knowledge in own job discipline and broadens capabilities
      • Understands key business drivers; uses this understanding to accomplish own work
        Person Specification Skill
        
        • Passionate about technology and has a desire to constantly expand technical knowledge
        • Detail-oriented in documenting information and able to own customer issues through resolution
        • Able to handle multiple tasks and prioritize work under pressure
        • Demonstrate sound problem-solving skills coupled with a desire to take on responsibility
        • Strong written and verbal communication skills, both highly technical and non-technical
        • Ability to communicate technical issues to nontechnical and technical audiences
        • Fluency in multiple languages is a plus
          Education And Certification Required
          
          • Bachelor's degree in Computer Science, Management Information Systems, or a related technical field
          • At the Manager's discretion, 2 to 4 years of additional related experience may substitute for the degree requirement; if substitution allowed, regional equivalent to High School Diploma is required.
          • Required VCP-DCV Certification. Desirable vRealize Operations, and/or vSAN badge certifications
            Experience Required
            
            • 2-4 years of technical engineering and administration experience with a minimum of 1 - 2 years commercial experience as a systems administrator
            • Experience with cloud platforms
            • Intermediate experience in VMware virtual systems
            • Preferred : Technical customer support experience in a cloud hosting/technology environment
              Physical Demands
              
              • General office environment: no special physical demands required
              • May require long periods sitting and viewing a computer monitor
              • May require work on non-traditional shifts
              • Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations
              • A willingness to work weekends and/or holidays when required as the business dictates
                Travel
                
                • Occasional domestic travel, less than 10%
                  Sponsorship
                  
                  • Not eligible for sponsorship
                    #Rackspace
                    
                    About Rackspace Technology
                    
                    We are the multicloud solutions experts. We combine our expertise with the world's leading technologies - across applications, data and security - to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
                    
                    More on Rackspace Technology
                    
                    Though we're all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
                    

Keywords: Rackspace Technology, Fort Worth , VMware Cloud Engineer (Remote role in USA), Engineering , Fort Worth, Texas