VMware Cloud Engineer (Remote role in USA)
Company: Rackspace Technology
Location: Fort Worth
Posted on: August 8, 2022
Job Description:
The Cloud Engineer is a key element within the Rackspace support
infrastructure and is expected to provide a high level of technical
support to internal infrastructure. This role owns medium to
complex issues which may take time to resolve. Responsible for the
support of internal multiple platforms. Work with Support Teams to
troubleshoot various issues. Develops tooling and processes to
drive and improve customer experience, creates playbooks, and
providing mentoring on customer related issues to support teams.
The Support Engineer is expected to take initiative and advise on
potential pitfalls that may be encountered and suggest alternatives
which may better serve the stability and security of Rackspace
virtualization solutions. Keeps informed of emerging technologies.
Responsible for adhering to company security policies and
procedures and any other relevant policies and standards as
directed.
Career Level Summary
- Requires working knowledge and experience in own job discipline
and broadens capabilities
- Continues to build knowledge of the company, processes, and
product offerings
- Performs a range of assignments related to job discipline
- Uses learned and prescribed guidelines or processes in
analyzing situations
- Receives a moderate level of guidance and direction
- Undertakes projects as part of a team or directly assigned, and
is responsible for timelines and outcomes
Critical Competencies
- Systems Thinking: Assists with a whole systems approach to
analyzing issues by ensuring all components (structure, people,
process, and technology) are identified and accounted for
- Idea Creation: Provides ideas and features for new solutions,
methods, and products to update what existed prior
Key Responsibilities
- Technical point of escalation to the Cloud Administrators and
Engineers within the team, as well as the VMware Operations Team;
resolving issues, working in collaboration with partners across the
business, as required
- Lead functional business continuity/transformational projects
and other engagements (both technical and non-technical),
delivering key objectives for the Cloud Function
- Monitor and provide maintenance for all related
infrastructure
- Ensure the control, integrity, and accessibility of the cloud
environment for the enterprise
- Lead tasks relating to system architecture enhancements,
problem management, process improvement, reporting, and
infrastructure
- Lead Workload/Workforce Management and Optimization related
tasks
- Mentor and assist Rackers across the Cloud Function
- Quality check development of technical training for all Rackers
supporting Rackspace Supported CLOUD Products
- Provide technical expertise underpinning communications
targeting a range of stakeholders - from individual contributors to
leaders across the business
- Collaborate with Account Managers and Business Development
Consultants to build strong customer relationships
- Collaborate and share knowledge with other Engineers and
Administrators on the support floor
Person Specification Knowledge
- Experience working with the VMware vSphere Suite
- Intermediate knowledge of Linux or Windows OS
- Intermediate knowledge of designing, building, implementing,
analyzing, and troubleshooting distributed, highly available
systems
- Intermediate knowledge of Project Management methodologies
- Intermediate understanding of services and protocols,
configuration, management, and troubleshooting of hosting
environments
- Intermediate knowledge in the application of current and
emerging network software and hardware technology and
protocols
- VMWare Platform
- Intermediate experience (Hands-on) of the vSphere platform
- Basic networking skills
- Basic working knowledge of fibre channel SANS, NFS and
vSAN
- Basic knowledge of vROPS
- Basic working knowledge of HP/DELL Server hardware
platforms
- Requires expanded conceptual knowledge in own job discipline
and broadens capabilities
- Understands key business drivers; uses this understanding to
accomplish own work
Person Specification Skill
- Passionate about technology and has a desire to constantly
expand technical knowledge
- Detail-oriented in documenting information and able to own
customer issues through resolution
- Able to handle multiple tasks and prioritize work under
pressure
- Demonstrate sound problem-solving skills coupled with a desire
to take on responsibility
- Strong written and verbal communication skills, both highly
technical and non-technical
- Ability to communicate technical issues to nontechnical and
technical audiences
- Fluency in multiple languages is a plus
Education And Certification Required
- Bachelor's degree in Computer Science, Management Information
Systems, or a related technical field
- At the Manager's discretion, 2 to 4 years of additional related
experience may substitute for the degree requirement; if
substitution allowed, regional equivalent to High School Diploma is
required.
- Required VCP-DCV Certification. Desirable vRealize Operations,
and/or vSAN badge certifications
Experience Required
- 2-4 years of technical engineering and administration
experience with a minimum of 1 - 2 years commercial experience as a
systems administrator
- Experience with cloud platforms
- Intermediate experience in VMware virtual systems
- Preferred : Technical customer support experience in a cloud
hosting/technology environment
Physical Demands
- General office environment: no special physical demands
required
- May require long periods sitting and viewing a computer
monitor
- May require work on non-traditional shifts
- Schedule flexibility to include working weekends and/or
evenings and holidays as required by the business for 24/7
operations
- A willingness to work weekends and/or holidays when required as
the business dictates
Travel
- Occasional domestic travel, less than 10%
Sponsorship
- Not eligible for sponsorship
#Rackspace
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise
with the world's leading technologies - across applications, data
and security - to deliver end-to-end solutions. We have a proven
record of advising customers based on their business challenges,
designing solutions that scale, building and managing those
solutions, and optimizing returns into the future. Named a best
place to work, year after year according to Fortune, Forbes and
Glassdoor, we attract and develop world-class talent. Join us on
our mission to embrace technology, empower customers and deliver
the future.
More on Rackspace Technology
Though we're all different, Rackers thrive through our connection
to a central goal: to be a valued member of a winning team on an
inspiring mission. We bring our whole selves to work every day. And
we embrace the notion that unique perspectives fuel innovation and
enable us to best serve our customers and communities around the
globe. We welcome you to apply today and want you to know that we
are committed to offering equal employment opportunity without
regard to age, color, disability, gender reassignment or identity
or expression, genetic information, marital or civil partner
status, pregnancy or maternity status, military or veteran status,
nationality, ethnic or national origin, race, religion or belief,
sexual orientation, or any legally protected characteristic. If you
have a disability or special need that requires accommodation,
please let us know.
Keywords: Rackspace Technology, Fort Worth , VMware Cloud Engineer (Remote role in USA), Engineering , Fort Worth, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...