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Field Service Technician (Remote / 90% Travel)

Company: Heil Environmental
Location: Fort Worth
Posted on: November 26, 2022

Job Description:

Environmental Solutions Group encompasses industry-leading brands - Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, and Soft-Pak - to create a premier, fully integrated equipment group serving the solid waste and recycling industry. Through extensive voice-of-customer outreach, in-house engineering and manufacturing capabilities, a wide-reaching service network, and proven industry expertise, Environmental Solutions Group is focused on solving customer problems through environmentally responsible products and providing world-class support. For more information, visit www.doveresg.com.
POSITION SUMMARY:Primarily responsible for providing or coordinating equipment start-ups, demonstration and promotional services to our customers in the form of new and existing equipment demonstrations and technical service functions; including troubleshooting equipment via telephone, general and technical information, planning and conducting training, and performing field service work assisting customers with problems associated with these areas. Also, includes reports on warranty and quality of all products manufactured by Environmental Solutions Group (ESG). This position will require in depth product knowledge of all Marathon product offerings with a willingness to learn other ESG product offerings as jobs arise.
JOB DUTIES / FUNCTIONS:Demonstration/Promotional Responsibilities:

  • Recognized as the company expert in operation and demonstration of Environmental Solutions Group's complete portfolio of new and existing Heil products, Marathon products, 3rd Eye products, Bayne products, and Curotto products to showcase equipment features and benefits.
  • Works nationwide with RMs, KAMs, Dealers and End-users to demonstrate equipment.
  • Primary responsibilities will be to support the Sales department with the operation, management and overall maintenance of all equipment.
  • Job focus is to help expose dealers and consumers to the ESG Equipment brands.
  • General schedule will include travel to, and attendance of, key consumer and dealer events throughout the year. The specifics of each agenda will vary depending on whether it is a dealer clinic, Expo or other, but the underlying goal of creating positive brand awareness with an eye towards supporting sales will remain the same in each case.
    Technical Service Responsibilities:
    • Receives customer inquiries regarding all company products and resolves customer problems. Includes trouble-shooting assistance via telephone and ability to repair Environmental Solutions Group products in the field.
    • Repair machine through modems online with PC. Must be able to send programs to customers and communicate through e-mail.
    • Revise and modify engineering designs in the field to include PLC/controller programming hydraulic and electrical circuits for more efficient operation of Environmental Solutions Group products.
    • May visually inspect products at various stages of production process to determine and maintain quality and reliability of products. Must be willing to work in plant departments to learn new products.
    • Completes periodic reports. Includes evaluating data collecting and writing summaries to validate or show deviations from quality standards. Present pertinent information from field start-ups in writing or orally.
    • Verifies accounting reports for all accounts associated with the Service Department.
    • Drives company and personal vehicles and uses airlines for field service visits. Includes assisting customers with installations, training, troubleshooting, etc. Involves lifting and carrying parts weighing up to 40 pounds.
    • Requires willingness and ability to travel as needed (occasionally on short notice), and requires valid driver's license and credit card. Travel required up to 90% of time.
    • Attendance at work, including presence at work during regular working hours or other schedule as may be assigned by the department manager, is essential. Acceptance of overtime assignments may also be required in order to meet departmental goals and objectives.
      Other Job Functions:
      • Attends required training sessions, workshops, seminars, etc.
      • Work with Engineering as needed on research and development of new equipment.
      • Performs other various duties as may be assigned.
      • Attends trade shows and customer events as required.
        QUALIFICATIONS / REQUIRMENTS
        • Minimum 2 year Technical School, College or equivalent work experience.
        • Ability to travel 90% (Must have valid drivers license and passport).
        • Understand hydraulic and electrical principles
        • Ability to read blueprints and electrical schematics

Keywords: Heil Environmental, Fort Worth , Field Service Technician (Remote / 90% Travel), Engineering , Fort Worth, Texas

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