Field Service Tech / Travel
Company: Filtration Automation, Inc.
Location: Mansfield
Posted on: February 14, 2026
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Job Description:
Job Description Job Description Description: Field Service
Technician Job Description Job Title: Field Service Technician
Department: 210 Mfg. Service Reports to: Service and Installation
Manager Pay Type: EXEMPT About Us: Filtration Automation LLC is a
Middleby company, providing state-of-the-art processing equipment
for our partners in the food industry. We specialize in providing
oil filtration systems—from consultation through system design,
manufacturing, and integration. Our cutting-edge technology focuses
on turnkey systems for high-capacity further processing lines. Job
Summary: To provide outstanding service and support to all
customers whether it is trouble shooting over the phone or on-site
service. The goal is to resolve all customer opportunities and
issues as quickly as possible while maintaining a professional and
courteous attitude. In-house service on equipment, electrical,
assembly, jobs, repairs, etc… is the primary focus when not
assisting customers. This job also requires traveling domestically
and international plus working most weekends.
Duties/Responsibilities: · Act as the lead and first line of
communication on all service-related phone calls; treating all
customers with respect and courtesy while resolving their issue. ·
Provide professional assistance, support, and service when on-site
at a customer’s facility, remembering that each customer is
valuable to our business. · Recommend parts and other services to
customers while on-site at their facility, leaving the customer
with a feeling that Filtration Automation can fulfill all their
needs. · Never leave a job unfinished, whether it is in-house or
on-site at a customer facility. All jobs should be completed, and
the customer should be fully satisfied before a job is considered
complete. In extreme circumstances when this is not achievable,
please contact your manager before leaving an incomplete job or
service. · Forward any potential sales lead to Sales team,
including appropriate contact information and potential sales
opportunities. · Maintain accurate documentation of all services,
including detailed trip reports, services provided, accurate time
allocation, customer information, and any follow-up required with
the customer. · Follow up with customers on services performed at
their facility to ensure that they are nothing less than 100%
satisfied and all of their issues have been fully resolved. This
follow-up should occur within a couple days from the service visit
and documented on the job. · Accurately complete all paperwork for
services provided both on-site and jobs performed in-house. Ensure
that service-related jobs are completed correctly and ready to
invoice. · Complete all in-house jobs properly and in a timely
fashion. This includes jobs for inventory, jobs for order, customer
repairs, or other tasks assigned by management. · Check with
manufacturing during idle time to see if there are assemblies,
jobs, or repairs that need attention. · Performs other related
duties/projects as assigned. Required Skills/Abilities: · This
position requires a strong background in electrical, must be
knowledgeable in 480V & 24V systems. · This position requires the
ability to read and follow electrical schematics and or blueprints.
· You must have the ability to troubleshoot electrical and
mechanical issues with minimal help. · Experience in leading
improvement efforts in reliability, predictive and preventive
maintenance. · Experience routinely utilizing root cause analysis
or other similar problem-solving tools. · Previous experience in
mechanical environment preferably in poultry industry desired. ·
Traveling required 75 percent of time and weekends. · Welding and
fabrication are a plus but not required. Education and Experience:
· High school diploma or equivalent desired. · 3 years of
industrial maintenance experience preferred. · Bilingual (English
and Spanish) a plus. · Welding and Fabrication experience or
certifications a plus · Electrical certification a plus. · Previous
work experience, preferably in the food processing industry.
Benefits: · 401(k) matching · Dental insurance · Health insurance ·
Company-paid life insurance · Paid time off · Vision insurance
Physical Requirements: · Bending and stooping for long periods of
time. · Sitting and standing for long periods of time. · Requires
being on feet up to 10 hours a day in a wet, cold, or hot
environment. · Ability to lift heavy objects up to 70 lbs. ·
Lifting over head up to 30 lbs. on a frequent basis. · Pushing and
pulling on a continuous basis. Must be able to reliably commute or
relocate to Mansfield, TX 76063 Filtration Automation LLC, is an
equal-opportunity employer committed to hiring diverse employees.
Filtration Automation LLC does not discriminate against any
employee regardless of race, age, sex, origin, or disability. All
qualified candidates are welcome. Requirements:
Keywords: Filtration Automation, Inc., Fort Worth , Field Service Tech / Travel, Engineering , Mansfield, Texas
