Operations Manager
Company: JCB North America
Location: Fort Worth
Posted on: February 25, 2021
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Job Description:
Position PurposeThe Operations Manager maximizes return on
investment by optimizing processes and resources to ensure internal
and external customer satisfaction. This position grows profitable
service labor sales and exercises disciplined expense control. It
attracts, retains, and effectively engages department personnel.
Major Tasks, Responsibilities & Key Accountabilities* Develops,
communicates, enforces and monitors effective Service Department
processes to ensure internal and external customer satisfaction*
Assists in creating annual Service Department goals and budget, in
alignment with the organization's financial and operational
objectives* Assists in developing and executing Service Department
marketing plans and monitors monthly to ensure achievement of
departmental goals* Assists with customer clinics, field days, and
related promotional events* Submits all service warranty and
Product Improvement Program claims within the required timeframe to
receive maximum credit* Schedules and assigns jobs and work areas
to employees in the Service Department according to their skills
and knowledge* Reviews work orders for completeness and accuracy
prior to customer billing* Ensures all departmental tools,
equipment, and vehicles are in good working order* Conduct Customer
Visits* Supervises aftermarket coordinator and ultimately
responsible for parts department* Review Customer Service
Satisfaction Surveys and take appropriate action when needed*
Manages recruiting, staffing and employee development activities
for employees reporting to this position* Ensures safety policy and
practices are followed* Maintains a clean and professional image
according to JCB Standards* Conducts business in alignment with the
company's Values Knowledge, Skills, Abilities & Competencies* 3+
years experience in Service Department operation* Ability to use
standard desktop load applications such as Microsoft Office and
internet functions* Ability to write and speak effectively to
individuals and groups* Familiar with JCB and competitive products*
Basic understanding of financial principles relative to Service
Department operations* Ability to analyze and interpret internal
reports* Ability to work extended hours and weekends* Excellent
customer service skills* Bachelor's degree or equivalent
experienceJCB is an equal employment opportunities (EEO) employer
in accordance with applicable federal, state and local laws. JCB
complies with applicable state and local laws governing
non-discrimination in employment in every location in which the
company has facilities. EEO EMPLOYER/VET/DISABLEDJCB is not
currently hiring individuals for this position who now or in the
future require sponsorship for employment visa status; however, as
a global company, JCB offers many job opportunities outside of the
U.S. which can be found through our website at
https://www.jcb.com/en-gb/about/careers.Disclaimer: This job
description is general in nature and is not designed to contain or
to be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned
to the job.
Keywords: JCB North America, Fort Worth , Operations Manager, Executive , Fort Worth, Texas
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