Operations Manager

Company: JCB North America
Location: Fort Worth
Posted on: February 25, 2021

Job Description:

Position PurposeThe Operations Manager maximizes return on investment by optimizing processes and resources to ensure internal and external customer satisfaction. This position grows profitable service labor sales and exercises disciplined expense control. It attracts, retains, and effectively engages department personnel. Major Tasks, Responsibilities & Key Accountabilities* Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction* Assists in creating annual Service Department goals and budget, in alignment with the organization's financial and operational objectives* Assists in developing and executing Service Department marketing plans and monitors monthly to ensure achievement of departmental goals* Assists with customer clinics, field days, and related promotional events* Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit* Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge* Reviews work orders for completeness and accuracy prior to customer billing* Ensures all departmental tools, equipment, and vehicles are in good working order* Conduct Customer Visits* Supervises aftermarket coordinator and ultimately responsible for parts department* Review Customer Service Satisfaction Surveys and take appropriate action when needed* Manages recruiting, staffing and employee development activities for employees reporting to this position* Ensures safety policy and practices are followed* Maintains a clean and professional image according to JCB Standards* Conducts business in alignment with the company's Values Knowledge, Skills, Abilities & Competencies* 3+ years experience in Service Department operation* Ability to use standard desktop load applications such as Microsoft Office and internet functions* Ability to write and speak effectively to individuals and groups* Familiar with JCB and competitive products* Basic understanding of financial principles relative to Service Department operations* Ability to analyze and interpret internal reports* Ability to work extended hours and weekends* Excellent customer service skills* Bachelor's degree or equivalent experienceJCB is an equal employment opportunities (EEO) employer in accordance with applicable federal, state and local laws. JCB complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. EEO EMPLOYER/VET/DISABLEDJCB is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, JCB offers many job opportunities outside of the U.S. which can be found through our website at https://www.jcb.com/en-gb/about/careers.Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Keywords: JCB North America, Fort Worth , Operations Manager, Executive , Fort Worth, Texas