Senior Product Operations Manager (Remote)

Company: Andela
Location: Fort Worth
Posted on: January 15, 2022

Job Description:

About Andela

Andela exists to connect brilliance and opportunity. Since 2014, we have been dedicated to breaking down global barriers and accelerating the future of work for both technologists and organizations around the world.

For technologists, Andela offers competitive long term career opportunities with leading organizations, access to a global community of professionals, and education opportunities with leading technology providers.

For companies, Andela provides access to a global network of fully integrated team members that unlock their business' innovation and growth potential.

At Andela, we are deeply passionate about creating long-lasting and transformative growth opportunities for all and doing it in an E.P.I.C. way.

We are excited to continue building our team with incredible people like you!

About The Role

We are looking for a Senior Product Operations Manager to implement and maintain best practices to manage the product lifecycle efficiently. You'll be a leader in shaping and streamlining processes across multiple departments and functions - Product Management, Product Design, Product Marketing, Innovation, Engineering, Client and Talent Business Units. This role requires strong organizational skills, excellent communication skills, agility, and attention to detail.

This is an individual contributor role where you will be responsible for outcomes of cross-functional projects. You will help teams deliver their best work and accomplish their goals through your ability to influence others using ideas, facts, and data.

Responsibilities
Own all operations of the Product team (Product Management, Product Design, Product Marketing, Innovation), with the goal to ensure that the team is able to operate efficiently and do its best work;
Own the creation and maintenance of product strategy documentation and product roadmap documents together with the VP of Product and the team;
Own the product management system of record, ensuring stakeholders can use it to understand plans and submit feedback/ideas;
Create systems and opportunities to ensure the right people are talking to each other and have insight into each others' work;
Partner with our Business Delivery team to craft org-wide operating plans, surface dependencies, and pitch operational improvements we could make to better execute on large, multi-team projects;
Help the teams make decisions around tools, e.g. identify when have we outgrown a particular tool, or whether we should consolidate competing tools around the company;
Plan, coordinate, and drive discipline around the processes for launching and rollout of new products and features within our Innovation, Product Marketing and Product Management teams;
Maintain product templates and processes;
Ensure all releases of new products and features include documentation together with our Product Marketing team;
Own customer feedback programs/processes and collection/aggregation/triage mechanisms;
Train customer support teams on the use and support of new products/features.

Requirements
BS in related technical field or equivalent practical experience
5-10 years of experience with program/project management; a couple years product operations experience is preferred
Excellent verbal and written communication skills
Experience working with PMs and Engineers as your customers

Benefits
Fully Remote work culture
A fair and competitive salary
Bring your own device stipend - buy your own laptop with funds from Andela
Quarterly work from home stipends
Generous paid time off
Additional paid holidays
Flexible working hours
Health insurance (country-specific)
Equity
401k (US only)
Andela Affinity Groups
And more!

At Andela, we outcompete through diversity. We know that our strengths lies in the multiplicity of talents, perspectives, backgrounds & orientations resident in our community and we take pride in that. Andela is committed to a work environment in which all individuals are treated with respect and dignity. Each individual has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discriminatory practices. Andela provides equal employment opportunities and workplace to all employees and applicants without regard to factors including but not limited to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy (including breastfeeding), genetic information, HIV/AIDS or any other medical status, family or parental status, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. This commitment applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Our policies expressly prohibit any form of harassment and/or discrimination as stated above.

Andela is home for all, come as you are.

Keywords: Andela, Fort Worth , Senior Product Operations Manager (Remote), Executive , Fort Worth, Texas