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Delivery Manager (Enterprise Solutions Services) (Remote)

Company: Cprime, Inc
Location: Fort Worth
Posted on: January 15, 2022

Job Description:

An Alten Company, Cprime is a global consulting firm helping transforming businesses get in sync. Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility. We help visionary business leaders compose solutions, execute implementations, and exceed against business goals. With our key partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold SPCT partner, our industry-leading software and services work in synergy to deliver transformations. We also work with many additional partners, including Slack, Wrike, Gitlab, and many more!

COVID-19 UPDATE: Employment or contracting with Cprime is conditioned on proof of full vaccination against the COVID-19 virus. Cprime will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.

The Cprime Partnerships team is looking for a Delivery Manager. The Delivery Manager will provide large client engagement guidance, best practices, and delivery oversight.

Responsibilities:
Drive & deliver scope, engagement strategies, roadmaps, and strategic efforts
Accountable for engagement success
Expanding (and retaining) Cprime footprint in the organization
Fostering relationships with key stakeholders
Establish Cprime brand presence in the corporate systems solution space
Customer lifetime value management through guidance, recommendations, and involvement
Be a client advocate and strive for opportunities to drive success of their initiatives
Steer engagements in a direction that makes optimal use of their budget and our team
Customer satisfaction through delivery of value to meet customer needs
Manage financial health of engagements (budget, scope etc.)
Manage the engagement deliverable to ensure quality
Plan, align, and deliver Business Reviews with the SA, SE, and AE/NAM
Provide client health and status updates to client (though internal tools)
Work closely with resourcing team to ensure timely assignments, changes, and communication
Ensure engagement margin is managed, tracked, and communicated
Know and understand in place SOW's and work with necessary teams on questions / concerns
Drive monthly regional forecasting
Keep all Cprime teams involved and updated with upcoming meetings and proper context is provided in advance
Manage direct reports (if applicable) through weekly 1-1's
Review and approve timesheets for projects and direct reports
Review and approve expenses for projects and direct reports
Involve internal leads with adequate time to discuss new opportunities or new introductions

Qualifications & Skills:
6-8 years of Professional Services Management experience
3-5+ years of Atlassian software planning, design, and implementation
3-5+ years of managerial experience (hiring, leading, managing, coaching, and mentoring resources)
Strong understanding of business and technology processes as well as software integration and implementation
Metric-driven management experience and style
Strong written and verbal communication skills
Strong organization skills, process-oriented, drive to constantly improve quality, self-motivated
Experience in process documentation, training, and change management
Conceptual and practical understanding of SDLC and Agile Frameworks
Ability to work independently with minimal guidance in a fast-paced environment
Ability to manage multiple moving parts at any given time through effective time management and planning
Strong work ethic and the ability to work with diverse teams across different time zones

About Cprime

Methods aren't built overnight. They're built in the day-to-day.

Cprime transforms businesses with consulting, managed services, and custom solutions that deliver performance. Agile, DevOps, Product, Tooling, Cloud in unison.

An Alten Company, Cprime is a global consulting firm that is both product focused and consultation focused. Cprime is the partner of choice for Fortune 100 companies looking to achieve value and agility. We help visionary business leaders compose solutions, execute implementations, and exceed against business goals. With our key partnership recognitions, including Atlassian Platinum, AWS Advanced, and SAFe Gold SPCT partner, our industry-leading software and services work in synergy to deliver transformations.

Our teams work across North America, from our San Francisco Bay Area headquarters and offices in Los Angeles, Minneapolis, Philadelphia, and Cary, North Carolina to the home-based offices of our remote employees. We have a growing global presence in Canada, United Kingdom, Ukraine, EU, and India.

Who is a Cprimer?

We are dreamers and believers. We are the creatives and thinkers. Cprimers deliver!

PLAYFUL - We're not the stodgy types of yesteryear. We're professional...and playful.

STRUCTURED - We're structured in our thinking...But aren't afraid to shake things up.

INSIGHTFUL - We act deliberately...and react dynamically.

We're constantly on the move to find what's best for any situation.

We keep our skills sharp and knowledge sharper by learning new technologies and training according to the most recent standards.

Our Culture

More than just great app implementation consultants and administrators, we want to hire great people. We move fast, work hard, and play hard too so we want you to know our expectations up front:
Smart, quick learner - we lead our industry and want to keep pushing
Gets things done - efficient and organized
We strive to make things better
We're a team - so everybody does the dishes, no lone rangers here
Excited to work on projects with lots of unknowns and devise elegant and maintainable solutions

Keywords: Cprime, Inc, Fort Worth , Delivery Manager (Enterprise Solutions Services) (Remote), Executive , Fort Worth, Texas

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