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CUSTOMER CARE MANAGER

Company: BrightStar Care of Grapevine/Keller/Ft Worth
Location: Fort Worth
Posted on: May 15, 2022

Job Description:

Job DescriptionBrightStar Care of Keller/Grapevine is looking for a Customer Care Manager to join our growing team. Benefits include paid time off and the option to enroll in health insurance.Responsibilities· Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.· Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed. · Billing and coding management · Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies· Assists in the development of organization goals and agency performance improvement activities· Administers agency policies and procedures· Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client's care· Supervises, educates and coaches other field personnel, as directed by the Director of Nursing· Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities· Assures proper maintenance of clinical records in compliance with local, state and federal laws· Assures compliance with all local, state and federal lawsRequirements· High School Diploma required· CPR Certification· Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint)· Flexibility and good time management skills A MUST· Minimum of 2 years' experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.· Excellent organization, planning, and project management skills.· Valid driver's license; valid state required proof of auto insurance.· Transportation to meet the needs of position and scope of job responsibilities.We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

Keywords: BrightStar Care of Grapevine/Keller/Ft Worth, Fort Worth , CUSTOMER CARE MANAGER, Executive , Fort Worth, Texas

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