CUSTOMER CARE MANAGER
Company: BrightStar Care of Grapevine/Keller/Ft Worth
Location: Fort Worth
Posted on: May 15, 2022
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Job Description:
Job DescriptionBrightStar Care of Keller/Grapevine is looking
for a Customer Care Manager to join our growing team. Benefits
include paid time off and the option to enroll in health
insurance.Responsibilities· Customer/client care – effectively
manages the customer care procedures and serves as point of contact
for client/customer relations.· Scheduling and care coverage –
supports and uses all technology tools and resources to ensure
proper business processes; schedules staff to meet client care
needs and minimize non-billed overtime; ensures on-call phone and
assigned staff are properly trained and available as needed. ·
Billing and coding management · Assists with the intake of new
clients and informs potential clients of our services and reasons
to utilize BrightStar over other agencies· Assists in the
development of organization goals and agency performance
improvement activities· Administers agency policies and procedures·
Assists the Director of Nursing with assessing the competency of
staff to promote quality, continuity and safety of a client's care·
Supervises, educates and coaches other field personnel, as directed
by the Director of Nursing· Provide information to be used for
statistics, reports and records for purposes of evaluation and
reporting of organization activities· Assures proper maintenance of
clinical records in compliance with local, state and federal laws·
Assures compliance with all local, state and federal
lawsRequirements· High School Diploma required· CPR Certification·
Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint)·
Flexibility and good time management skills A MUST· Minimum of 2
years' experience as Customer Care Manager and/or managing customer
service within a healthcare office setting; knowledge of HIPAA and
healthcare office regulations.· Excellent organization, planning,
and project management skills.· Valid driver's license; valid state
required proof of auto insurance.· Transportation to meet the needs
of position and scope of job responsibilities.We are an Equal
Opportunity Employer and do not discriminate against applicants due
to race, ethnicity, gender, veteran status, or on the basis of
disability or any other federal, state or local protected
class.
Keywords: BrightStar Care of Grapevine/Keller/Ft Worth, Fort Worth , CUSTOMER CARE MANAGER, Executive , Fort Worth, Texas
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