IT Service Desk Department Manager
Company: Power Engineers
Location: Fort Worth
Posted on: November 24, 2022
IT Service Desk Department Manager
Department: **Ops IT Service Desk Dept**
**IT Service Desk Department Manager**
POWER Engineers, Inc. - Information Technology Service Desk
Department has an immediate opening for an IT Service Desk
Department Manager reporting to the IT Support Director. This
postion is open to hybrid/remote work environment based on a
mutaually agreed upon location. The IT Service Desk Department
Manager position will be responsible for managing the day-to-day
workload of the team and managing the individual contributors
within the group. The IT Service Desk team is responsible for
providing the first point of contact for support and assistance
with any problems regarding the use of POWER Engineer's IT
services, software, and computer equipment. The Service Desk also
acts as the processing point for IT service requests, e.g. new
employee provisioning, access to corporate applications, software
requests, etc. Additionally, the Department Manager's
responsibilities include but are not limited to the following:
+ Provide mentoring and leadership for the department.
+ Create and execute departmental business plan.
+ Create and manage departmental budget.
+ Monitor department and project-related spending to insure
spending aligns with business plans and budgets.
+ Participate in organizational strategy meetings and ensure
departmental resources are aligned with the overall strategy and
business plan of the Business Unit.
+ Ensure all employees receive semi-annual reviews and necessary
feedback to provide career and growth opportunities.
+ Responsible for recommending promotions, salary adjustments, and
+ Ensure proper resources and staffing levels to provide the
necessary services for POWER.
+ Oversee all hiring and firing within the department.
+ Approve vacation requests, timecards, and business expenses.
+ Bachelor's degree in Computer Science or related technical
+ 5 to 7+ years of combined experience supporting global
infrastructure, applications, and computer systems.
+ 3 to 5+ years of leadership responsibility.
+ Demonstrated product and service lifecycle management
+ Strong product, service, and vendor knowledge.
+ Knowledge of SLA, KPIs, and forecasting (demand management).
+ Business case management.
+ Knowledge of scripting and system automation.
+ Experience working with onshore and offshore teams.
+ Experience working with insourced and outsourced IT
+ Demonstrated leadership and team-building experience.
+ Superior decision-making and client relationship-building
+ Excellent verbal, presentation, and written communication
+ Strong understanding of project management methodologies.
+ Excellent analytic, organization, and facilitation skills.
+ Ability to manage multiple tasks under tight deadlines.
+ Ability to interface with executive-level management and give
+ Self-directed, self-starter, and motivated with the ability to
work with minimal supervision.
+ ITIL v4 Foundations and\or other relevant certifications.
At POWER Engineers, you can have a rewarding career on every level.
Our philosophy is simple: Do Good Work. Have Fun. Make Money.
You'll work on fun and challenging projects and initiatives. You'll
have the chance to make a positive impact on society and the
environment. And you'll find the support, coaching and training it
takes to advance your career.
Since we're employee-owned, we get to make POWER a great place to
work. That includes providing competitive compensation,
professional development, and a full benefit package:
+ Maternity Leave
+ Parental Leave
+ Paid Holidays
+ Vacation/Paid Sick Leave
+ Voluntary Life Insurance
POWER is a fun engineering firm. That might seem contradictory to
some, but it works for us!
Salary Range: $80k-$110k DOE
\#LI-AA1 #LI-Hybrid #HJ
Keywords: Power Engineers, Fort Worth , IT Service Desk Department Manager, Executive , Fort Worth, Texas
Didn't find what you're looking for? Search again!