Service Manager-Fort Worth, Texas

Company: Whaley Foodservice
Location: Fort Worth
Posted on: January 26, 2023

Job Description:

MAJOR RESPONSIBILITIES:

• -Prioritize new unscheduled service calls for branch's service technicians to best meet customer's needs.
• Provide direct supervision of all branch service technicians.
• Set up daily and on-call schedule for all service technicians at branch location.
• Respond directly to customers and factories regarding service related issues.
• Provide technical support for branch parts department, walk-in customers and customers over the phone.
• Provide technical support to branch service technicians in the field to resolve problems quickly.
• Set up ready boxes or parts needed by technicians for assigned jobs. -ADDITIONAL RESPONSIBILITIES:
  • -Contact customers as directed for leads, service issues and collection issues.
  • Conduct/oversee weekly tech meetings as required by Area Manager.
  • In Area Managers absence, assume responsibility for daily branch operations.
  • Be available to on-call service technicians (nights, holidays and weekends) for technical support as required.
  • Performs other duties as required. -CONTACTS:
    • -Internal -- Frequently with service technicians; regularly with other branch staff and occasionally with other WFR staff at all levels as required.
    • External -- Frequent contact with customers. -MINIMUM QUALIFICATIONS:
      • -A High School diplomas or the equivalent in experience.
      • 3-5 years previous experience as a Service Manager within the industry. -SKILLS, ABILITIES AND OTHER REQUIREMENTS:
        • -Good interpersonal and communication skills for verbal, over the phone communications with customers and service technicians.
        • The ability to understand and prioritize service calls and assign technicians accordingly.
        • Must be well organized and able to make and execute decisions to promote customer and employee satisfaction.
        • Ability to supervise and direct the work of others.
        • Ability to handle multiple tasks simultaneously including multiple incoming phone calls.
        • Driving record acceptable under auto liability insurance guidelines. -WORKING/ENVIRONMENTAL CONDITIONS:Greater than 50% of the time spent:
          • Shop environment.
          • Some lifting up to 50 pounds without aid.
          • On-call availability for technical support.Less than 50% of the time spent:
            • Regular lifting of 5 pounds to 50 pounds depending on requirements of the repair, maintenance, and/or installation.
            • Repeated bending, twisting, stooping and kneeling.
            • Extensive daily travel to work site location.
            • Exposure to hot grease from fryers.
            • On-call weekend rotation may be required (frequency varies with branch size). -We Offer:
              • Competitive Salary -
              • Company Vehicle & Cell Phone
              • Uniforms Provided
              • Meters & Test Equipment
              • Continuing Education
              • Industry Certification
              • 401k Plan
              • Paid Holidays & Vacation
              • Medical & Dental Benefits
              • Short-Term Disability
              • Long-Term Disability Insurance (company paid)
              • Life Insurance (company paid)Disclaimer: - The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. - It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. - - - - - - - - - - - FIND YOUR NEXT FAVORITE -WORK HOME!! - - - - - - - - - - Visit the Whaley career site and grow with us. - - - - - - - - - - - - - - -All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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