Patient Engagement Manager, OakWell
Company: Oak Street Health, Inc.
Location: Fort Worth
Posted on: November 17, 2023
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Job Description:
Title: Patient Engagement Manager
Location: Must travel within the Ft. Worth, TX region
*Must be bilingual (Spanish-Speaking)
Company Description
OakWell provides high-quality primary care to patients living with
end-stage kidney disease (ESKD). To ensure these patients receive
quality primary care services, we provide comprehensive and
integrated care right in the dialysis center. This allows patients
to conveniently fit primary care into their existing healthcare
schedule, keeping them healthy and living well. With an ambitious
growth trajectory, OakWell is seeking and cultivating team members
who are passionate about our goal of fully integrating primary and
kidney care.
OakWell is powered by Oak Street Health, an innovative company
delivering higher quality health and wellness care for adults on
Medicare, in partnership with Interwell Health, a kidney care
management company that partners with physicians on its mission to
reimagine healthcare.
Role Description
The OakWell Patient Engagement Managers (PEMs) are integral to the
OakWell care team. The PEM is responsible for developing
relationships, engaging with prospective patients, introducing
OakWell, and guiding them through the new patient journey. In
addition, the PEM will educate patients about Medicare programs,
resources, and affordable insurance coverage options available to
them to increase patient access to care and retention. PEMs are the
insurance experts who advocate for patients by helping them
navigate insurance options and bills. They are also a resource to
the care team for questions regarding Medicare and eligibility.
PEMs are vital players during Medicare--s Open Enrollment by
ensuring that our patients know all their options surrounding
Medicare.
The Patient Engagement Manager will report to the Practice
Manager.
OakWell PEM typically works from a Fresenius dialysis clinic 4-5
days per week, with some Wednesdays working remotely.
Responsibilities:
Proficiently represent OakWell and effectively communicate the
benefits of being an OakWell patient to prospective patients
Deliver the highest level of sales and customer service to our
prospects and patients
Generate leads by prospecting, building, and maintaining
relationships
Capture and record customer information and sales activity data
into the customer relationship management (CRM) system and
appropriate business system
Gain the trust of OakWell patients in an effort to properly advise
them in their healthcare coverage
Assist patients with navigating Medicare and insurance issues which
includes coverage, benefits, summaries, eligibility, and getting
the most out of their plan
Serve as an internal resource in the clinic on insurance questions
for providers and staff
Assist patients in navigating the healthcare system, help patients
resolve medical bills inside and outside of OakWell (advocate for
the patient)
Manage the welcome visit and orientation process for new OakWell
patients
Re-engage with patients who --drop-- off of the roster to address
any issues (service recovery efforts)
Follow up with patients who are no-shows for an appointment
Support the clinic management team on operational activities as
needed, including scheduling and billing
Other duties as assigned
What we--re looking for:
We--re looking for motivated, experienced Patient Engagement
Managers with:
Required Qualifications:
Computer Skills: Ability to quickly navigate and use multiple
computer programs to include, but not limited to: Gmail, Google
Sheets, Google Documents
US work authorization
Access to personal transportation with a valid driver's license
Strongly Preferred Qualifications:
Sales or account management experience and/or a passion for
sales
Experience with helping patients or customers understand their
insurance coverage
Experience helping patients navigate the health care system,
especially related to Medicare and Managed Care
Experience with Salesforce
Experience with and a supportive attitude toward our patient
population of older adults that require dialysis & community served
by the clinic
Past roles often include: Patient Navigator, Patient Relationship
Manager, Insurance Agent, Sales, or Community Health roles
Preferred Qualifications:
A passion for working with others to create an unmatched patient
experience
A problem-solving orientation and a flexible and positive
attitude
Ability to quickly connect and influence people
Someone trusted and comfortable in tough situations
Adept negotiation skills
Team player and contributor to the overall effectiveness of the
team
OakWell Benefits
Mission-focused career impacting change and measurably improving
health outcomes for Medicare patients
Paid vacation, sick time, and investment/retirement 401K match
options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education
stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid
advancement
OakWell is an equal-opportunity employer. We embrace diversity and
encourage all interested readers to apply.
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Keywords: Oak Street Health, Inc., Fort Worth , Patient Engagement Manager, OakWell, Executive , Fort Worth, Texas
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