Senior Product Manager, WAMO
Company: American Heart Association
Location: Dallas
Posted on: May 18, 2024
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Job Description:
Overview
As we celebrate our Centennial year, we invite you to join us in
shaping the next century of impact. Be a relentless force for a
world of longer, healthier lives as we remain devoted to a future
of health and hope for everyone, everywhere. At the American Heart
Association, your contribution matters, and so does your
career.
The Sr. Product Managerfor the Workflow and Asset Management
Optimization (WAMO) platform will collaborate closely with the Vice
President of Business Solutions, various stakeholders, individual
contributors across multiple AHA business units, teams in Business
Technology, and our implementation partners (vendors). This role
will be responsible for providing strategic direction and acting as
an evangelist for the WAMO platform, which comprises integrated
SaaS applications including Workfront, Bynder, JumpSeat, and
RequestHub.
The Sr. Product Manager, WAMOwill be responsible for defining the
product vision, strategy, and communications to stakeholders, and
will develop, prioritize, and maintain a 12 to 24-month product
roadmap in collaboration with delivery teams, stakeholders, and
leadership. This role will also establish and lead WAMO's
Enterprise Governance Committee that will guide key strategic
decisions and investment prioritization.The Sr. Product Manager,
WAMO will have expertise which spans the entire product development
life cycle from identifying customer needs to defining user
experiences, ensuring successful launches and user adoption,
driving ongoing enhancements; and leading an organizational shift
to a product lifecycle management approach. This role will provide
strategic direction to the WAMO project manager who is responsible
for day-to-day implementation activities, and to the contracted
WAMO operational support resources.
The Association offers many resources to help you maintain
work-life harmonization through your changing needs and life
situations. To help you be successful, you will have access to
Heart U, our award-winning corporate university, as well as
additional training and support, locally.
#TheAHALife is our company culture, our way of life, reflecting our
diversity, equity & inclusion, our focus on work-life harmonization
and our Guiding Values. Discover why you will Be Seen. Be Heard. Be
Valued--- at the American Heart Association by following us on
LinkedIn, Instagram, Facebook, X (formerly Twitter), and at
heart.jobs.
Responsibilities
Strategic Leadership: Develops and maintains the product vision and
a product roadmap that is forward-looking and customer-driven by
operating at the intersection of business, technology, and user
experience; setting goals, defining success, and organizing and
motivating business, technology, and vendor teams. Stays informed
about industry trends and new technologies relevant to the WAMO
platform, to advise product strategy and decision-making.
Value Realization: Responsible for maximizing the value which the
WAMO platform creates by facilitating the adoption and ongoing
optimization of the platform, ensuring that the component software
systems meet the business objectives of improving staff efficiency,
increasing transparency of work progress, and reducing reputational
risk by improving brand compliance. Assists business operations
managers in developing, implementing, and managing strategies for
using the platform to meet business goals.
Stakeholder Engagement: Establishes and evolves WAMO's Enterprise
Governance Committee, comprised of executives from each Association
business unit using the WAMO platform who will participate in key
strategic decisions and investment prioritization. Creates
governance processes, communications and meeting cadences designed
to inform business stakeholders and capture their input and
feedback. Engages with business and technology stakeholders as
development of the platform continues and as new opportunities
arise for additional teams/business processes to be added into the
platform.
Technical Leadership: Guides technology teams with the high-level
scoping of potential platform expansions (the onboarding of new
business use cases) and collaborates with the BT strategic program
team and vendor teams to estimate the budget required for
discovery, configuration/development, integrations,
implementations, and support. Presents opportunities to the
Enterprise Governance Committee for input, decision-making and
prioritization.
Cross-Team Collaboration: Works with BT's Business Solutions
Managers (BSM) and Enterprise Solutions Architects (ESA) in
assessing and advising on BT Project Intake Requests involving
work/task management and tracking tools.
Operational Leadership: Collaborates with business operations and
vendor support teams to capture user feedback, develop KPI's and
gather insights to make data-driven decisions and optimizations to
drive adoption and usage for the product. Creates/maintains
technical support documentation for the WAMO platform. Trains
American Heart Association stakeholders in operational procedures
and ensures the WAMO platform's contract support model is cost
efficient and effective.
Qualifications
Bachelor's degree in Computer Science, Software Engineering, MBA or
related field
Significant experience in B2B or B2C product lifecycle management
and working in an Agile software development environment.
Program management experience, including meeting facilitation,
customer and internal team engagement, project and operational
management, and ability to execute structured
approaches/methodologies to business problems.
Extensive experience with SaaS applications, platform
implementations, systems integrations, and data migrations.
Strong understanding of workflow management, and digital asset
management (DAM) concepts and practices.
Experience working with integrated workflow management and digital
asset management SaaS applications such as Workfront, Bynder,
JumpSeat, and RequestHub, or similar platforms.
Experience with translating user feedback and needs into
requirements for process, functional, and technical
enhancements.
Excellent communication skills (written and verbal), as well as
group facilitation and relationship management skills; experience
working with a stakeholder audience which comprises a broad span of
organizational levels and has a wide range of expertise
Proven ability to cultivate and manage relationships with business
partners, internal IT partners, and vendors.
Extensive leadership and managerial experience; ability to
communicate effectively in a geographically dispersed team.
Experience working with individuals with varied levels of knowledge
and experience using new systems and technology (e.g., change
enablement.
Strong problem-solving skills with creative approach and ability to
think strategically and analytically.
Strong collaborator who will naturally work cross-functionally but
is also comfortable operating independently.
Preferred Qualifications
Master's degree in Computer Science, Software Engineering, or
related field
Compensation & Benefits
The American Heart Association invests in its people. Here are the
main components of our total rewards package. Visit Rewards &
Benefits to see more details.
Compensation - Our goal is to ensure you have a competitive base
salary. That's why we regularly review the market value of jobs and
make adjustments, as needed.
Performance and Recognition - You are rewarded for achieving
success by merit increases and incentive programs, based on the
type of position.
Benefits - We offer a wide array of benefits including medical,
dental, vision, disability, and life insurance, along with a robust
retirement program that includes an employer match and automatic
contribution. As a mark of our commitment to employee well-being,
we also offer an employee assistance program, employee wellness
program and telemedicine, and medical consultation.
Professional Development - You can join one of our many Employee
Resource Groups (ERG) or be a mentor/mentee in our professional
mentoring program. HeartU is the Association's national online
university, with more than 100,000 resources designed to meet your
needs and busy schedule.
Work-Life Harmonization - The Association offers Paid Time Off
(PTO) at a minimum of 16 days per year for new employees. The
number of days will increase based on seniority level. You will
also have a total of 12 paid holidays off each year, which includes
several days off at the end of the year.
Tuition Assistance - We support the career development of all
employees. This program provides financial assistance to employees
who wish to further their education and career in relation to their
current duties and responsibilities, or for potential future
positions in the organization.
The American Heart Association's 2024 Goal: Every person deserves
the opportunity for a full, healthy life. As champions for health
equity, by 2024, the American Heart Association will advance
cardiovascular health for all, including identifying and removing
barriers to health care access and quality.
At American Heart Association - American Stroke Association, our
mission is to be a relentless force for a world of longer,
healthier lives, regardless of race, ethnicity, gender, gender
identity, religion, age, language, sexual orientation, national
origin and physical or cognitive abilities. We're committed to
ensuring our workforce, workplace culture and mission have a shared
impact across a diverse set of backgrounds.
This position not a match with your skills? Click here to see other
opportunities.
EOE/Protected Veterans/Persons with Disabilities
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Posted Date 1 month ago (4/15/2024 11:01 AM)
Requisition ID 2024-13157
Job Category Information Technology
Position Type Full Time
Keywords: American Heart Association, Fort Worth , Senior Product Manager, WAMO, Executive , Dallas, Texas
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