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IT Account Manager

Company: Net Gold, LLC
Location: Frisco
Posted on: October 19, 2018

Job Description:

Job DescriptionNet Gold is currently looking for an energetic, customer oriented, IT Account Manager to join a fast growing IT company in Frisco, Texas. The IT Account Manager will be responsible for supporting and growing customer relationships, primarily focusing on relationships with existing clients and retention.Job Responsibilities:

  • Lead source and place outbound calls to potential new customers
  • Utilize a consultative sales approach to understand prospects’ needs and to recommend the solutions that meets/exceeds those needs
  • Manage designated opportunities from lead to close, including order processing
  • Manage existing customer relationships, manage customer requests, increase customer revenue, customer retention and renewal rates
  • Recommend additional TSP product solutions and services to customer base
  • Manage ongoing customer satisfaction, effectively handle customer requests, and conduct periodic account review
  • Interact with other areas to improve the customer experience, including support, marketing and sales operationsQualifications and Skills:
    • Bachelor’s degree preferred
    • 3 years’ of IT services, account management or customer service experience
    • Proactive team player with strong interpersonal and customer service skills
    • Excellent verbal and written communications and presentation skills
    • High level of organizational skills and attention to detail
    • Ability to set priorities and meet deadlines in a fast-paced environment
    • Ability to demonstrate effective collaboration, process improvement and problem-solving skills
    • Exercise excellent judgment in decision-making and ability to work independently
    • Desire to grow and be self-drivenCompany DescriptionNet Gold, LLC is an elite recruiting and consulting firm dedicated to providing companies with the market's most qualified candidates, delivering maximum client-candidate satisfaction, and most importantly, adding value to your business. The expert recruiters at Net Gold have experience and relationships in nearly every industry from healthcare to marketing, IT, real estate, insurance, and more.

      Keywords: Net Gold, LLC, Fort Worth , IT Account Manager, Executive , Frisco, Texas

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