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Information Technology Operations Manager

Company: EKHP Consulting
Location: Fort Worth
Posted on: December 8, 2018

Job Description:


EKHP Consulting is seeking an Operations Manager in Fort Worth, Texas. The job is for up to 3 years and the pay rate is up to $9,000 per month depending on experience. Selected candidate will receive 10 days PTO and Client's approved holidays.

Operations ManagerCandidate Description Performs technical Service/Operations Management work focused on specific assigned customers. The Operations Manager is responsible for managing existing services and implementing new services within his or her customer; managing expectations across all stakeholder groups; sharing responsibility for project success; the day-to-day management of organization processes, including performance management, plan monitoring and evolution, metrics development, and management; management of the procurement of related purchases; recommending operations improvements; and developing, implementing, and ensuring compliance with operational policies and procedures. Responsibilities

  • Recruit, select, train, assign, schedule, coach, counsel and discipline employees.
  • Communicate job expectations; planning, monitoring, appraising and reviewing job contributions.
  • Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends.
  • Coordinates activities that affect service decisions and business requirements.
  • Serve as primary point of contact for assigned customers.
  • Act as liaison between the Operations team and the customer's technical management staff.
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
  • Work closely with management team to set and/or implement policies, procedures and systems and to follow through with implementation.
  • Communicate all operating policies and/or issues at department meetings.
  • Plans, schedules, and reviews workload and manpower to make sure metrics are being met most efficiently. Qualifying Experience and Attributes
    • Bachelor's degree in business or Information Technology or related field.
    • 10 or more years of IT related work experience.
    • 3 or more years of Operations/ Service Management work experience.
    • Experience in management, operations, ITIL frame work, agile project management, and leadership.
    • Understanding of general finance and budgeting, including profit and loss, balance sheet and cash-flow management.
    • Ability to build consensus and relationships among managers, partners, and employees.
    • Must possess leadership, communication, conflict management, people management, reporting, critical thinking and problem solving, and planning and organization skills.
    • General understanding of Cyber Security and Information Technology a must.
    • Candidate will also possess ability to be a successful self-starter.

      Keywords: EKHP Consulting, Fort Worth , Information Technology Operations Manager, Executive , Fort Worth, Texas

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