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Customer Success Manager

Company: Wi-Tronix
Location: Fort Worth
Posted on: June 15, 2019

Job Description:

OverviewTHIS ROLE IS BASED ONSITE AT CUSTOMER IN FORT WORTH AND REQUIRES QUALIFIED CANDIDATE TO RESIDE IN AREA

Responsibilities:

The ideal candidate is passionate about optimizing the value our customer's gain from their investment. Through this high level targeted service you are able to maximize business development opportunities within existing customer relationships, expanding our footprint within the customer organization.



  • Accountable for nurturing the customer relationship and overall account health post sales acquisition
  • A steward of the customer relationship leveraging an internal cross functional team consisting of Marketing, Sales, Product, and engineering
  • The ability to effectively articulate the competitive advantage the Wi-Tronix products and services provide to solve the customer's business challenges
  • Ongoing Customer onboarding of the System

  • Drive usage and adoption of our product and services across the customer organization through educating stakeholders on how to maximize the value of their investment
  • Develop Customer Journey Roadmaps using data to inform and recommend Customer Success strategies to continuously improve the customer experience
  • Facilitate at a minimum a quarterly Executive Business Review to review goals, progress, and opportunities with customer.

  • Leverage stakeholder relationships to mitigate churn, secure renewals and additional orders, and achieve a positive Net Promoter Score

    Requirements:



    • Bachelor's degree required, advanced degree preferred
    • 5 years+ experience in a business-to-business client facing role (i.e. customer success, client engagement, account management, customer relationship management, inside sales)
    • Understand the SaaS business model and experience delivering and implementing SaaS solutions for enterprise customers
    • Proven results meeting revenue or profitability growth targets and expanding business within existing clients
    • Demonstrated experience and success working with internal cross-functional teams
    • Strong presentation, meeting facilitation, and written communication skills
    • Strong technical skills, SalesForce experience or a similar tool, and a proven ability to develop a deep understanding of a complex product
    • Proven organizational and analytical skills

Keywords: Wi-Tronix, Fort Worth , Customer Success Manager, Executive , Fort Worth, Texas

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