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CCRC Executive Director

Company: Lifespace Communities
Location: Fort Worth
Posted on: November 11, 2019

Job Description:

Lifespace Communities would like to introduce the opportunity to become an CCRC Executive Director at The Staytone at Museum Way, located in Fort Worth, Texas. The Executive Director is responsible for the leadership and execution of the day-to-day operations for the community. The Executive Director directs and oversees the hiring, supervision and development of a strong team of empowered leaders and team members that support and emulate the Lifespace Communities, Inc.'s Mission, Vision and Strategic Objectives. The Executive Director ensures both resident and team member engagement remain above industry standards, to provide a great place to live for residents and a great place to work for team members. A few other details about the role: General Management

  • Supports and promotes the Living Lifespace culture through committed training and daily interaction with residents and team members. Abides by the promise, the 12 commitments and all elements of the Lifespace credo card.
  • Promotes an environment of successful aging through programming and Lifespace partnerships.
  • Manages the strategic plan in order to maintain quality services throughout the community for residents consistent with Lifespace Communities, Inc standards, expectations and policies.
  • Attracts, recruits, hires, develops and retains key leadership and management teams throughout the community.
  • Leads and drives strategies and programs that maintain a working environment that supports team member's professional growth by creating strong performance standards and review, learning and development opportunities, succession plans and programs that reward high performance.
  • Develops a positive professional relationship with residents, resident family members, team members, professional organizations, community groups, and other appropriate entities as the leader of the community.
  • Maintains and cultivates a positive relationship with residents through regular individual and group interaction, attending and often times leading resident meetings and functions.
  • Meets routinely with Lifespace Senior Leadership to report on operational issues, trends, barriers and resolutions.
  • Represents Lifespace Communities, Inc. in a professional manner consistent with the philosophy and code of conduct set forth for the organization.
  • Manages and directs corrective actions as necessary to ensure budget performance for occupancy and expense targets.
  • Initiates, designs and supports programs to adhere to all OSHA, workers compensation and risk avoidance in collaboration with both the Home Office Risk Manager and the local Safety Committees.
  • Enforces reporting and Home Office Compliance Hotline initiatives and reports all potential hazards, litigation or unusual events to determine plan of action or preventative measures.
  • Comply with applicable federal, state and local laws, rules, and regulations; maintains knowledge of and follows all company policies and procedures.
  • Obtain knowledge and demonstrate the principles of Living Lifespace , person directed care and successful aging philosophies and their inherent core values of commitment, respect, compassion, dedication, team work and quality. Team member will support, actively participate and act in accordance with the principles of the Living Lifespace service culture and be familiar with and fluent in the language and service pillars of Living Lifespace.Sales and Marketing
    • In collaboration with the local Director of Sales and Marketing, Regional Director Sales and Marketing (RDSM) and Vice President Sales (VPS), ensures the sales team has clear expectations, monitors and maintains accountability to support the day to day marketing activities and programs to meet budgeted monthly and annual sales goals.
    • Owns and manages an annual marketing plan to determine annual sales goals, in collaboration with the local Director of Sales and Marketing, RDSM and VPS.
    • Directs and coordinates the development of the community's advertising plan in collaboration with the local Director of Sales and Marketing, RDSM and VPS.
    • Recommends modifications to the community's residency and miscellaneous marketing agreements, marketing policies, pricing and sales discounts, with the support of the local Director of Sales and Marketing, RDSM and VPS.
    • Manages and holds the local Director of Sales and Marketing and local Sales and Marketing Team accountable for both the annual performance goals and overall census goals for the community. Financial Management
      • Prepares the community's annual operating budget, considering possible variances and managing programs and strategies to ensure budgets are met.
      • Implements and monitors financial and operational policies.
      • Routinely presents financial and operational reports as required by Lifespace Communities, various governmental agencies, as required.Health Center Management
        • Maintains licensure and certification of the community; ensures compliance with local, state and federal regulations; maintains personal administrator's license (if required).
        • Maintains current knowledge and ensures compliance with applicable licensing requirements, laws and regulations.
        • Develops positive rapport with representatives of governmental agencies who survey and inspect the facility.
        • Promotes and maintains a working relationship with various community health delivery centers to consistently promote and sell the communities health center capabilities.
        • Removes barriers, responds and support Health Center Leaders to promote and support constant learning and development.
        • Ensures accessibility of the Administrator to health center residents and family.
        • Maintains awareness of Medicare prospective payment issues which influence the operation of the health center.
        • Directs the collaboration necessary for accurate reporting on a routine basis including annual Integrity Visits, Quality of Care Dashboards and collaboration with the health services team to ensure current and future standards exceed benchmarks.
        • Ensures all corporate compliance programs and HIPPA directives are implemented and monitored.
        • Drives and maintains accountability to ensure Health Center census goals are met by analyzing variances, trends and delivering on those measures. And here's what you need to apply:
          • Bachelor's degree in business, health care, gerontology, hotel/restaurant management, or closely related area. Master's degree is highly preferred.
          • Must meet one of the three following qualifications:
          • Minimum of seven (7) years of experience as an executive director or administrator within a continuing care retirement community.
          • Minimum of ten (10) years of experience as an executive director or administrator in a long term care senior living environment that includes demonstrated leadership within a health center.
          • Minimum ten (10) years of progressive leadership with the hospitality industry to include but not limited to hotel or resort management.
          • Demonstrated skills and knowledge designing and executing strategy and goals to increase both independent living and health center census are highly preferred.
          • Strong background in operational and financial management with proven success creating and executing strategies and plans that will increase overall business performance, census and positive business outcomes.
          • Demonstrated success communicating verbally and in writing, with strong presentation skills for audiences at all levels in both small and large groups.
          • A broad understanding of federal, state and local laws and guidelines related to the operation and management within a long term care or continuing care retirement community is highly preferred.
          • Ability to lead and direct the leadership to effectively supervise team members and work collaboratively in an organization or community that is considered a best place to work.
          • Ability to work effectively and diplomatically with a variety of audiences; to include residents, resident family members, community groups and organizations, government agencies, peers, direct reports, team members and senior leadership.
          • Must be bondable and pass required background investigation to confirm eligibility to work with dependent adults.
          • A knowledge of and special sensitivity and desire to exceed the needs and lifestyle requirements for seniors.
          • Computer knowledge and skills, including Microsoft Office Products that include high proficiency in Microsoft Word, Excel and PowerPoint.

Keywords: Lifespace Communities, Fort Worth , CCRC Executive Director, Executive , Fort Worth, Texas

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