FortWorthRecruiter Since 2001
the smart solution for Fort Worth jobs

Guest Service Representative

Company: Holiday Inn Express & Suites Fort Worth Downtown
Location: Fort Worth
Posted on: February 15, 2020

Job Description:

Job overview As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest's experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas. The ideal candidate will: -Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel, Adobe and guest and employee centric management practices.* -Be incredibly friendly, customer centric, love to smile and have knowledge of the local area. -Have good computer skills and brand POS experience. -Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner. -Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. -Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs. -Assists with sales and marketing efforts as directed by the Director of Sales and General Manager. -Provides a professional image at all times through appearance and dress. Note: Other duties as assigned by supervisor or management Benefits for Full Time Employees -Medical, Dental, and Vision Coverage -401K retirement plan -Short and Long-Term Disability Income* -Term Life and AD&D Insurance -Vacation PTO & Holiday/Sick PTO -Employee Assistance Program ---Specific plans for specific positions

Keywords: Holiday Inn Express & Suites Fort Worth Downtown, Fort Worth , Guest Service Representative, Hospitality & Tourism , Fort Worth, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Night Auditor
Description: JOB SUMMARY The Night Auditor is responsible for computing, recording, and verifying numerical data for use in maintaining accounting records. JOB DUTIES
Company: TownePlace Suites Dallas Bedford
Location: Bedford
Posted on: 02/26/2020

Dishwasher (Part Time) -Hilton Dallas/Park Cities
Description: Hilton has been named the 2019 1 Place To Work for by Fortune Magazine. Be part of the BEST hospitality company in the world Join a fun, energetic, customer serviced focused team. The Hilton Dallas/Park (more...)
Company: Hilton Park Cities
Location: Dallas
Posted on: 02/26/2020

Retail Sales Associate - Footwear
Description: DescriptionWe are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: DICK'S Sporting Goods
Location: Flower Mound
Posted on: 02/26/2020


Cook
Description: King Cardinal - Burger Joint, Frisco, TX As a cook, you'll set up your station
Company: King & Cardinal - Burger Joint
Location: Frisco
Posted on: 02/26/2020

Retail Cashier
Description: DescriptionWe are genuine in our belief that sports make people better and so are you Immerse yourself in a workplace that loves to be active and lives the brand. Associates joining our team have an (more...)
Company: DICK'S Sporting Goods
Location: Flower Mound
Posted on: 02/26/2020

Cashier
Description: Velvet Taco, Plano, TX Your job as cashier will be a blend of hospitality
Company: Velvet Taco
Location: Plano
Posted on: 02/26/2020

Cashier
Description: Job DescriptionPosition Purpose:Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service.
Company: Home Depot
Location: Frisco
Posted on: 02/26/2020

Dishwasher
Description: br br br br br br br br Dishwasher responsibilities include collecting used dishes, plates and utensils, loading washing machines and stacking
Company: Bluecrew
Location: Dallas
Posted on: 02/26/2020

Room Attendant-Springhill Suites by Marriott Downtown Dallas
Description: Texas Western Hospitality and managing partner Western International own and operate over thirty hotels, ranging from select service and full service to extended stays. We build and manage only the best (more...)
Company: SpringHill Suites Dallas Downtown-West End
Location: Dallas
Posted on: 02/26/2020

Baker
Description: The Festive Kitchen, Richardson, TX As the baker, you will be responsible
Company: The Festive Kitchen
Location: Richardson
Posted on: 02/26/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Fort Worth RSS job feeds