Guest Services Agent (PBX) - Sheraton Dallas Hotel (180015M5)
Company: Marriott International
Location: Fort Worth
Posted on: September 13, 2020
Heres To Your Journey with Sheraton At Sheraton, we go above and
beyond in everything we do. We are inspired by our guests and one
another " and are driven to make things better. We love what we do,
and we give it all weve got " on property and off. When guests stay
with us, its not just a room with a bed that theyre buying. Its an
experience. Were looking for someone who is ready to go beyond in
everything they do. If you are someone with a genuine drive to
improve your life and the lives of those around you, we encourage
you to explore careers with Sheraton. The Sheraton Dallas Hotel
located at 400 N Olive St, Dallas, TX 75201 is currently hiring a
Guest Services Agent (PBX). Responsibilities include: Operate
telephone switchboard station in order to answer telephone calls.
Process guest requests for wake up calls, screening calls, and
other requests related to placing or receiving telephone calls.
Advise guest of any messages (e.g., voicemail, mail, faxes)
received for them, and send to room if required. Answer, record,
and process all guest calls, requests, questions, or concerns.
Receive, record, and relay messages accurately, completely, and
legibly. Log all guest requests or issues into computer, contact
appropriate individual or department (e.g., Bellperson,
Housekeeping), and follow up with guest to ensure their request has
been met to their satisfaction. Provide information to guests about
room features, property amenities, and local areas of interest.
Assist guests with accessing the internet. Report accidents,
injuries, and unsafe work conditions to manager. Follow all company
policies and procedures; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge
all guests according to company standards, anticipate and address
guests' service needs, assist individuals with disabilities, and
thank guests with genuine appreciation. Speak with others using
clear and professional language, and answer telephones using
appropriate etiquette. Develop and maintain positive working
relationships with others, and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and
visually verify information in a variety of formats; stand, sit, or
walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than
or equal to 10 pounds without assistance. Perform other reasonable
job duties as requested by Supervisors. To apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott International, Fort Worth , Guest Services Agent (PBX) - Sheraton Dallas Hotel (180015M5), Hospitality & Tourism , Fort Worth, Texas
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