FortWorthRecruiter Since 2001
the smart solution for Fort Worth jobs

Assistant Store Manager

Company: Spectrum
Location: Fort Worth
Posted on: September 14, 2020

Job Description:

JOB SUMMARY
The Spectrum Assistant Store Manager is responsible for assisting the Store Manager in building a highly successful sales, retention and customer care culture inside their store. Actively and consistently supports efforts of their team to engage customers in a retail environment and drives the sale of Charter product and services. Consistently demonstrates excellent leadership and coaching skills to create a motivated work environment where employees can excel.

MAJOR DUTIES AND RESPONSIBILITIES
In partnership with their manager, leads a team of focused sales professionals, motivating and engaging them to meet and exceed their sales goals and customer care metrics, while delivering a clean, organized and fully operational retail experience for all customers and employees.

Ensures sales teams are retaining customers through positive customer relationship building, diffusing customer escalations, utilizing strong listening skills and probing techniques to overcome objections and save/upgrade customers.

Ensures their Store meets Spectrum brand expectations and that a thriving culture of customer care exists at all locations within their span of control.

Utilizes strong assessment skills to continually inspect everything from the sales behaviors to the product knowledge of their teams and partners with management on change efforts as needed.

Proactively identifies issues, builds action plans and seeks opportunities to grow their business and increase customer satisfaction.

Works with their manager to provide subject matter expertise on all store functions, as well as the Spectrum Store Customer Experience (SSCE), Spectrum products, pricing plans, promotions, service features and visual standards, as well as those of competitors.

Consistently meets or exceeds operational standards, including store appearance, inventory and appropriate levels of staffing, while minimizing or eliminating losses to the company in their location.
Partners with their manager to build employee engagement and high performing teams by recruiting, training and retaining the best talent within their span of control.
Provides daily coaching and directions to their team via multiple forums; one-on-ones, team huddles and department meetings.
Creates an environment of continuous learning, role playing and development where employees are able to enhance their skills and maximize their potential and success through coaching, training, and objective performance management, including the progressive discipline process.
Maintains strong working relationships with management, the operations team and peers, working as a team to build a culture of success.

Implements and enforces the cash management policy and completes timely audits of their Spectrum store.

In alignment with their manager, provides guidance, monitors and manages the enforcement of all company policies and procedures.

Provides management with frequent updates about key events in their store.

Assists with Store Manager functions and performs other duties as requested by management.

REQUIRED QUALIFICATIONS
Ability to read, write and speak the English language to communicate with employees and customers in person, on the phone, and by written communication in a clear, straight-forward and professional manner
Build good partnerships within all areas of the organization by exhibiting excellent interpersonal leadership, influencing and presentation skills
Significant time working inside a destination-style shopping environment
Proven ability to lead others and motivate them to succeed in a goal and incentive based work environment
Displays passion for delivering a great customer experience during multiple roles in their career
Detail oriented and a good problem solver
High comfort level with personal technology, such as mobile devices and personal video platforms
Knowledge and ability to use computer and software applications
Ability to prioritize, organize, manage multiple tasks/projects and handle change effectively

Education
Bachelor s Degree or equivalent work experience

PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to make qualitative judgments
Some experience in implementing sales training and employee development programs
Some knowledge of identifying trends, risks and communicating those to management

RELATED WORK EXPERIENCE
1+ year: Management experience
1-3 yrs: Telecommunications/wireless experience
3-5 yrs.: Sales/Customer Service experience

WORKING CONDITIONS
Retail environment
Exposure to moderate noise level
Work hours and travel to other locations as business needs dictate
Handle a physically demanding job, lifting up to 35 lbs.
Ability to stand for prolonged periods of time
Professional attire and appearance
Valid driver s license and ability to meet Charter s motor vehicle requirements

Associated topics: department supervisor, director, major gift officer, manager, manager retail, senior manager, shift supervisor, store manager, supervise, retail management

Keywords: Spectrum, Fort Worth , Assistant Store Manager, Hospitality & Tourism , Fort Worth, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Prep Cook Tupelo Chili's
Description: Be A Part Of What's Trending At Today's Chili's. Make Money. Grow Your Career. Be a Chilihead. Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They (more...)
Company: Chili's
Location: Dallas
Posted on: 09/24/2020

Line Cook Pier Park Chili's
Description: Be A Part Of What's Trending At Today's Chili's. Make Money. Grow Your Career. Be a Chilihead. Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They (more...)
Company: Chili's
Location: Dallas
Posted on: 09/24/2020

Prep Cook Crystal Run Crossing Chili's
Description: Be A Part Of What's Trending At Today's Chili's. Make Money. Grow Your Career. Be a Chilihead. Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They (more...)
Company: Chili's
Location: Dallas
Posted on: 09/24/2020


Line Cook Colonie Chili's
Description: Be A Part Of What's Trending At Today's Chili's. Make Money. Grow Your Career. Be a Chilihead. Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They (more...)
Company: Chili's
Location: Dallas
Posted on: 09/24/2020

Prep Cook Middletown Chili's
Description: Be A Part Of What's Trending At Today's Chili's. Make Money. Grow Your Career. Be a Chilihead. Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They (more...)
Company: Chili's
Location: Dallas
Posted on: 09/24/2020

Prep Cook New Garden Chili's
Description: Be A Part Of What's Trending At Today's Chili's. Make Money. Grow Your Career. Be a Chilihead. Our Heart of House Team Members are responsible for setting the pace for a great shift, every shift. They (more...)
Company: Chili's
Location: Dallas
Posted on: 09/24/2020

Quick Apply Retail Sales [Part Time]
Description: Description Hiring - Part Time Dress Specialist A Career That s Meant to Be At David s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means (more...)
Company: Davids Bridal Inc
Location: Dallas
Posted on: 09/24/2020

AM Crewmembers (423 & Lebanon)- Cooks and Cashiers
Description: OVERVIEW The Crewmember - At Raising Cane's, What We Do is serve the Perfect Box, Fast, Friendly, Clean Have Fun A Crewmember has the primary responsibility of providing a positive Customer experience, (more...)
Company: Raising Canes
Location: Frisco
Posted on: 09/24/2020

Retail Sales Representative
Description: Overview This is an exciting opportunity to grow your retail sales career and experience unlimited earning potential in an innovative, team-oriented environment. Our proprietary products, exclusive distribution, (more...)
Company: Sleep Number
Location: Farmersville
Posted on: 09/24/2020

Retail Store Tailor Alterations
Description: Retail Store Tailor-Alterations RETAIL STORE TAILORALTERATIONS FINE TAILORED CAREERS Every day is a day to make somebody smile at Men's Wearhouse, a division of Tailored Brands. We help people love how (more...)
Company: The Men's Wearhouse, Inc
Location: Frisco
Posted on: 09/24/2020

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Fort Worth RSS job feeds