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Customer Service Coordinator (M F)

Company: Saddle Creek Logistics Services
Location: Fort Worth
Posted on: November 21, 2020

Job Description:

SunIRef:Event141 Why Work for Saddle Creek? Saddle Creek is in the logistics business. Over the past 50 years, our associates built Saddle Creek into what it is today by treating each other with respect and working together to succeed. Our people make a difference every day to our clients, to our business, and to each other. The growth and success we've experienced requires smart, dedicated people working in a supportive environment. Growing our family since 1966. Will you join us? Overview The Customer Service Coordinator is responsible for providing customers with high-quality, professional customer service and acts as an extension of the customer within Saddle Creek Corporation. The CSC coordinates between customer operations and transportation. They perform customer service functions with a special emphasis on communication, problem solving, inventory control, shipping and receiving, and interpersonal skills. They establish and maintain effective working relationships with associates, other agencies, customers, and the public. Responsibilities Assist customers on all issues and acts as a liaison between the customer and Saddle Creek personnel, by answering questions, offering solutions, and researching issues in a timely manner. Provide accurate input and verification of merchandise receipts. Generate and retain all required reporting for the customer of Saddle Creek. Maintain responsibility of billing, invoice creation, and tracking. Process customer orders on a timely and accurate manner according to customer requests. Communicate with the customer verbally and in writing with a professional and helpful approach. Collaborate with operations manager, supervisors, and associates in a cooperative and respectful manner. Perform shipping and receiving duties as needed. Additional duties as assigned. Knowledge, Skills, and Abilities This position may require the ability to work in a non-temperature controlled indoor environment This position may require standing, sitting, walking, or lifting Must be able to pass a pre-employment drug screening and background check. Minimum of six months' experience in a customer service role. Proficiency with Microsoft Office Suite programs. Proficiency in typing Strong verbal and written communication skills, especially through email and over the phone. Education/Experience Must be eighteen (18) years of age or older High school diploma or equivalent, Associate Degree preferred Experience working with warehouse management systems such as SAP or WMS. Previous experience in a busy warehouse, office, or similar environment

Keywords: Saddle Creek Logistics Services, Fort Worth , Customer Service Coordinator (M F), Hospitality & Tourism , Fort Worth, Texas

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