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Customer Service Reps needed - Work from home

Company: CornerStone Staffing
Location: Fort Worth
Posted on: November 22, 2021

Job Description:

CornerStone Staffing is seeking Customer Service Representatives who would like to work REMOTE!

Job Title: Customer Service Representative

Pay: $16-$17/hr

Location: REMOTE *Must be a resident of either Arizona, Texas, North Carolina or Indiana to apply*

Hours: Most of the need for contracts are for 11am-8pm EST shift, You will get a set schedule once you start depending on business needs. Call center is opened from 8:30am-10pm EST. Saturday and Sundays may be required but not currently a need. It's optional and OT can be earned.

Job Description: The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client?s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.Calls are typically about patient assistance or discount programs Healthcare experience not required, open to someone with a customer service/call center background. Volume of calls: 50-75 calls/day

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments

Refer unresolved customer grievances to designated departments for further investigation

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Will handle 50-75 calls a day

Calls are regarding health insurance from members and providers (status of claims, primary care doctor requests, anything dealing with insurance plans, etc.)

Skills & Requirements
--- Strong Organizational Skills
--- Experience with Pharmacy or Pharmacy Tech background strongly preferred
--- Strong oral and written communication skills
--- Proficient with the Microsoft Office Suite
--- Ability to function independently as well as in a group
--- Ability to navigate through multiple computer applications simultaneously
--- Ability to comprehend complex concepts
--- Ability to communicate empathy and understanding through both tone and manner
--- Pharmacy Tech Certification is a significant plus, but not required
--- Bilingual (Spanish) language abilities are a plus/not required

To Apply for this Job:
Click the Apply Online button, then:
If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.

If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.

#CB

Keywords: CornerStone Staffing, Fort Worth , Customer Service Reps needed - Work from home, Hospitality & Tourism , Fort Worth, Texas

Click here to apply!

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