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Customer Service Representative-Tier I (Signing Bonus $1,250)

Company: First American Payment Systems (Work In Retail)
Location: Fort Worth
Posted on: November 22, 2021

Job Description:

Ask about our SIGNING BONUS, generous shift differentials, and extra pay for your bilingual talent! We are an industry leading payment technology provider for small- to medium-size businesses . Formed in 1990, First American by Deluxe is ranked as one of the top merchant service providers in the United States. Our Family of Companies includes Certified Payments by Deluxe, Eliot Management Group by Deluxe, GoEmerchant by Deluxe, Govolution by Deluxe, and iATS Payments by Deluxe. Ready to be a part of a fun and dynamic team? We are currently looking for Customer Service / Technical Support Representatives for our 8 time Award Winning call center, located in north Fort Worth. Perks include, free coffee and tea, a break room with big screen TV's, ping pong, and gaming systems! Our beautiful campus also offers a scenic walking area with outdoor seating. We offer ongoing employee recognition through monthly incentives, awards, and friendly team competitions. We are currently hiring for the following shift: Monday - Friday 11:30am - 8:00pm with a rotating weekend day. Paid Training lasts 7 weeks and the hours during training are 8:30am - 5:00 pm, Monday - Friday. After successful completion of training, you will transition to the shift for which you were hired. *Shift changes based on future availability. Ideal candidates must have flexibility with their schedules. Job Requirements:

  • Process inbound calls to the point of resolution including customer inquiries, complaints, requests for credit card POS support, and customer account information.
  • Adapt and effectively utilize various internal computer applications.
  • Maintain strong, open communication with co-workers, supervisor and manager.
  • Adhere to all departmental and company policies. Qualifications:
    • Prior customer service and/or troubleshooting experience in a call center environment is preferred (minimum of 12 months). College degree and/or combination of education and experience also accepted.
    • Functional knowledge of Microsoft Outlook.
    • Speaks clearly and effectively in a variety of settings.
    • Excellent written and communication skills.
    • Ability to multi-task.
    • Highly productive with minimal guidance or supervision.
    • Solves problems by gathering information and evaluating options.
    • Has excellent attendance and completes quality work on time.
    • Bilingual Candidates (Spanish) a plus. Bilingual candidates eligible for differential pay We recognize people as our most valuable asset. We promote a culture of respect along with a casual and fun work environment. If you are ready to work for a company that provides recognition, promotes growth and encourages longevity, apply now! We offer amazing benefits that start on your first day of employment and generous PTO! Please note our statement regarding COVID 19 vaccinations! Deluxe is a federal government contractor, as well as a subcontractor to federal government contractors. As such, consistent with President Biden's recent Executive Order, Deluxe has implemented a mandatory vaccination policy effective November 15, 2021 requiring COVID 19 vaccinations for all US new hires . We are adopting this policy to safeguard the health of our employees and their families, our customers and visitors and the community at large. For this position, candidates must be fully vaccinated or have been granted an exemption as an accommodation for a disability or a sincerely held religious belief. All disability and religious accommodation requests must be submitted to Employee Relations at the time of acceptance of an offer and prior to a candidate's start date. First American by Deluxe is an Equal Opportunity / Affirmative Action employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability

Keywords: First American Payment Systems (Work In Retail), Fort Worth , Customer Service Representative-Tier I (Signing Bonus $1,250), Hospitality & Tourism , Fort Worth, Texas

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