Customer Service Agent I (Contact Center)
Company: CO-OP Financial Services
Location: Fort Worth
Posted on: November 22, 2021
Company Pandemic Response: Ensuring the health and safety of
everyone that works at CO-OP is of primary importance to us. We
continue to work diligently to maintain everyone's health and
safety by keeping the facilities clean, having everyone screened
for temperatures upon entry and providing information about
symptoms and what to do if employees feel sick. The Opportunity: We
are seeking a talented Contact Center Agent I to apply knowledge of
CO-OP's organization and products in order to provide courteous and
efficient service to Credit Union employees and or Credit Union
members. In addition the Contact Center Agent I will be accountable
for meeting performance targets and necessary requirements for
agent advancement via career path.
This position is on-site . That means that the person in this
position is expected to work in our physical office location.
Responsibilities Takes incoming calls from members. Navigates tools
and resources to properly address member inquiries.
Maintains high level of service with members and meets performance
Maintains composure and demonstrate a calm, professional position
while adapting to difficult situations.
Develops and maintains productive working relationships with team
Promotes and maintains a positive, professional image of CO-OP's
Participates in product and procedure training in classroom, on the
job training, and reviews all available manuals and resources to
acquire and increase product knowledge.
#nowhiring Why Join CO-OP?: CO-OP is committed to fostering a
workplace where every employee feels valued, respected, and
connected. We are dedicated to understanding, attracting and
engaging a diverse workforce; ensuring that our employee base
reflects the consumers we serve; cultivating a workplace in which
every employee can live up to their full potential. The result of
this effort is an inclusive environment where diverse talent
thrives. You will be part of an organization that focuses on a
strong culture and embodies the credit union movement philosophy of
People Helping People. CO-OP's commitment to reflecting our own
core values and purpose extends beyond how we serve our clients and
the products that we deliver. The Perks: Fun, challenging and,
collaborative work environment with passionate colleagues that care
deeply about the intersection of technology and human-centered
Great Work/Life Benefits - Paid Time Off (PTO), Maternity,
Parental, Family Care, Adoption Leave Programs, Community Volunteer
Time Off, and 10 Paid Holidays.
Health benefits - medical, dental, & vision plus wellness programs
and gym reimbursements.
401K with generous company match.
Keywords: CO-OP Financial Services, Fort Worth , Customer Service Agent I (Contact Center), Hospitality & Tourism , Fort Worth, Texas
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