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Entry Level Customer Service Assistant

Company: Ripple Events Group
Location: Fort Worth
Posted on: May 15, 2022

Job Description:

Job DescriptionWe are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.Job Responsibilities

  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Conduct outreach to maintain strong relationships with the client base and identify services and solutions, such as digital, and online access, and that support clients' needs.
  • Onboard new client accounts, which includes the collection of required documentation and client informationJob Skills & QualificationsRequired
    • High school diploma, general education degree, or equivalent.
    • Ability to stay calm when customers are stressed or upset.
    • Experience working with customer support.
    • Strong written and verbal communication skills.
    • Detail-oriented with the ability to line up and organize workflow.Job Type: Full-timePay: $42,200.00 - $47,900.00 per yearBenefits:
      • 401(k)
      • 401(k) matching
      • Dental insurance
      • Employee assistance program
      • Flexible spending account
      • Health insurance
      • Health savings account
      • Vision insuranceSchedule:
        • 8 hour shiftWork Location: One location

Keywords: Ripple Events Group, Fort Worth , Entry Level Customer Service Assistant, Hospitality & Tourism , Fort Worth, Texas

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