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Shift Leader

Company: Chick-fil-A Hawks Creek FSU
Location: Fort Worth
Posted on: June 24, 2022

Job Description:

Job DescriptionThe Shift Supervisor position at Chick-fil-A Hawks Creek is designed to give individuals the opportunity to develop important leadership skills. These skills will primarily be in restaurant operations, where your mission on a daily basis is to supervise the overall guest experience for an entire shift (both the back and front of the house). Starting as a Team Member, you will be trained in every area of the restaurant (eleven different areas), until you are proficient. Participants are required to work at least 30-60 days to prove themselves in the basics before we formally move forward with the promotion to leadership. If you meet the general requirements for a leadership promotion, you will begin a development process in the following areas to become a Shift Supervisor.

  • Operations: Learning to lead a team in execution of our core values (fast, friendly, and accurate service), and our mission statement (impacting the community through giving and love).
  • Training/Coaching: Learning to develop and train team members efficiently, and coaching teams to maximize productivity and team member engagement.
  • Food Safety, completing Food Safety weekly audit as well as ensuring the SAFE Daily Critical are being completed.
  • ERQA- Electronic Restaurant Quality Assessment. This is a daily audit that checks on the quality of food and general restaurant cleanliness/functionality/and environment.
  • Hospitality & Guest Experience: This includes leading giveaways, and talking with care to guests.
  • Drive-thru Efficiency: Correct execution of the outside drive-thru play.
  • Change Ordering & Cash Management: Auditing InForm reports as well as monitoring cash risk and change fund on hand.
  • Facilities & Equipment: Deep clean checklists on Jolt (our operations platform). As well as auditing the repair and working function of all equipment AND smallwares in the location. Managing maintenance calendar schedule.
  • Scheduling/Labor Management/People: How to use the Hotschedules software as well as complete a schedule in a timely manner. Sit in on interviews.
  • Catering operations: Correct execution of catering requirements, including CMT software proficiency, POS, and phone etiquette, lead times, etc..
  • Core Leadership Values: Learn and execute our core leadership values:
    • Set clear expectations
    • Communicate constantly
    • Promote consistent accountability
    • Be willing to coach, teach and serveGeneral Skills/Qualifications:
      • Prior involvement in team sports, clubs, or service organizations preferred
      • Basic math and writing
      • Adaptable and dependable
      • Service-oriented mindset
      • Attention to detail
      • Coachable attitude
      • Ability to hold people accountable to procedures and policies
      • Sense of Urgency
      • Ability to work a changing schedule (mornings and evenings)
      • Available to work weekendsWage Rate/Benefits:
        • $13-$17 an hour upon promotion
        • Subsidized Health Insurance

Keywords: Chick-fil-A Hawks Creek FSU, Fort Worth , Shift Leader, Hospitality & Tourism , Fort Worth, Texas

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