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Remote - Seasonal Customer Service Agent

Company: Sykes
Location: Fort Worth
Posted on: November 25, 2022

Job Description:

**Job description**



We're creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group -?, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Seasonal Tech Support Representatives to support high-volume inbound customer service projects for our industry-leading technology client.*



Sitel Group -? has more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you!



*With your job application, you may see some communications come from Sitel Group as well as SYKES.



**Work with us and you'll enjoy:**



+ Working from the comfort of your home!



+ Full-Time Schedule



+ $14/hour and incentive opportunities



+ 100% Paid Training



+ The flexibility of a seasonal role, with the opportunity to become permanent



**What you'll do:**



+ Troubleshoot, resolve issues, and address routine Tax Support customer questions



+ Utilize government websites and toolkits to seek out and deliver the right answer



+ Document customer interactions and escalate issues that do not have a known resolution



+ Represent the TurboTax brand and spirit by demonstrating empathy, empowering and partnering with the customer, and providing them the confidence that they can do their own taxes



**Required qualifications, skills and experience**



**Position Requirements:**



+ Excellent communication skills, both written & verbal



+ General PC knowledge and comfortable using multiple screens



+ Hard-wired internet connection and a quiet, distraction-free workspace



+ Schedule flexibility and a willingness to learn



+ Internet speeds at a minimum of 5 Mbps upload, 5 Mbps download



**Desired qualifications, skills and experience**



**Nice to have (but not required):**



+ Customer service background



+ Experience with accounting and/or payroll



+ An at-home computer setup



**About SYKES**



SYKES is now a part of Sitel Group -! As a leading global provider of customer experience (CX) products and solutions, Sitel Group - empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.



**EEO statement**



EOE/Veteran/Disabled



Equal Employment Opportunity & Affirmative Action



SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities - regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.

Keywords: Sykes, Fort Worth , Remote - Seasonal Customer Service Agent, Hospitality & Tourism , Fort Worth, Texas

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