Customer Service Specialist
Company: DICK'S SPORTING GOODS INC
Location: Fort Worth
Posted on: May 26, 2023
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Job Description:
At DICK'S Sporting Goods, we believe in how positively sports
can change lives. On our team, everyone plays a critical role in
creating confidence and excitement by personally equipping all
athletes to achieve their dreams. We are committed to creating an
inclusive and diverse workforce, reflecting the communities we
serve.
If you are ready to make a difference as part of the world's
greatest sports team, apply to join our team today!
WHAT YOU'LL DO IN THIS ROLE
ROLE RESPONSIBILITIES:
The Customer Service Specialist is responsible for providing
excellent customer experiences by creating a hassle-free shopping
experience for our customers through their eagerness to help,
in-depth product knowledge, high brand and execution standards, and
efficient execution of Front-End operations.
Greet everyone (teammates and customers) and proactively approach
customers to understand their needs and support their shopping
experience.
Serve as primary customer service provider at the front end and
liaison between customers and management.
Provide register coverage as needed and ensure strong customer
service standards are met by supporting cashiers through complex
transactions.
Assist manager with department scheduling, directing workflow,
daily associate assignments, and monitoring department presentation
standards; monitor Front End associates to ensure they are meeting
performance expectations.
Uphold company merchandising and presentation standards by
following established floor sets, signage requirements, price
changes, inventory presentation and replenishment standards,
etc.
Promote and provide training to new and current teammates on
company programs (i.e., customer loyalty program participation,
warranty sales, private label credit card enrollment, etc.).
Adhere to established policies and procedures related to safety,
loss prevention and standard operating procedures. Maintains
confidentiality of all Company information.
Create an inclusive store environment where everyone (teammates and
customers) feels welcome, safe, and is treated with respect.
Take an all-hands-on-deck approach to support the team across the
store.
Perform other tasks as assigned by management.
TEAMMATE TRAITS:
Our traits set the bar as to what great teammates look like at
DICK'S Sporting Goods. They define the behaviors that can drive our
business while ensuring a great teammate and athlete experience.
Here are the traits we look for in our store teammates:
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
WHAT WE'RE LOOKING FOR:
Prior retail sales, cashier, or customer-focused experience
preferred
Prior retail sales, cashier, or customer-focused experience
preferred
Keywords: DICK'S SPORTING GOODS INC, Fort Worth , Customer Service Specialist, Hospitality & Tourism , Fort Worth, Texas
Click
here to apply!
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