Staffing - IT Desktop Support
Company: Mindlance
Location: Fort Worth
Posted on: August 8, 2022
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Job Description:
Title: FS Refresh Tech
Non Exempt
REQUIRED: 3+ years of desktop support experience
The Corporate Field Services Refresh Technician will provide
technical assistance and support for incoming service
requests/incidents related to client standard refresh/break-fix
process both in-person and (at times) remotely within the client
Valley (USA). The candidate will possess an aptitude for working
with Microsoft-based applications, with emphasis on Windows 7/10
and MS Office suites (2010/2013/2016). Candidates will rely on
internal training, previous knowledge, and informed judgment to
identify, diagnose, and resolve or route tickets accurately and in
accordance with documented processes.
Daily tasks include (but are not limited to):
o Active Directory Administration
o Limited support for corporate mobile devices
o Familiarity with cloud applications (Box, Office365, etc.)
o Troubleshooting Cisco VPN connectivity
o Familiarity supporting Citrix connectivity
o Remediating Symantec Endpoint Protection
o Dameware remote connection/utilization
o Altiris Deployment server utilization
o Asset management skills
o Internet Explorer and various browser(s) support
o Installation/configuration of various Adobe products
o Installation/configuration of Check Point endpoint client
software
o Printer/driver troubleshooting & installation
o ServiceNow utilization
o Cisco WebEx service support
o Box user administration
o Deployment/configuration of standard IP telephony
o Hardware ordering/deployment
Additional responsibilities may include:
o Documentation (records) management
o Knowledge base utilization
o Project interaction
o Customer scheduling/follow-ups
o End user equipment moves (disconnect/reconnect)
o Multi-team interaction and/or technical roundtable
participation
o Standard device imaging via USB/PXE server(s)
o Smart-Hands tasks/functions outside of standard operational
work
Performance is measured on a variety of key performance indicators,
priority matrix comprehension/adherence, SLA, and customer
service/satisfaction. The successful candidate will provide
excellent customer service and adhere to all service management
principles, documented processes, and team guidelines. This role
requires the ability to interact professionally with a diverse
group of customers, team members, managers, and subject matter
experts in-person. The Corporate Field Services Refresh Technician
will take ownership of follow up status and communicate progress
regularly to both their customers and leadership (when requested).
Excellent communication skills, prompt
time-to-resolution/fulfillment, technical knowledge, organizational
skills, and multitasking are necessary attributes to meet the
expectations of the position.
Education: *Associates Degree (at least)
Hardware Experience (beyond imaging/deployment)
Preferred Certifications:
- CompTIA IT Fundamentals
- CompTIA A+
- CompTIA Cloud+
- CompTIA Mobility+
- CompTIA Network+
- CompTIA Server
Keywords: Mindlance, Fort Worth , Staffing - IT Desktop Support, Human Resources , Fort Worth, Texas
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