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Technical Trainer

Company: Watts Water Technologies
Location: Fort Worth
Posted on: January 25, 2023

Job Description:

The Watts Water Technologies family of companies designs and manufactures valves and related products that promote the comfort and safety of people and the quality, conservation and control of water used in commercial, residential, industrial, and municipal applications. Everything we design is made to keep the Earth's most precious resource safer, cleaner, and more useful for our customers.

The purpose of the Technical Trainer role is to facilitate the skill advancement and education of HVAC and plumbing application and service solutions by continuously enhancing the knowledge level of the industry through designing, coordinating and executing training (live, eLearning, webinars, and recorded). This team member is responsible for assisting in the development and delivery of, as well as the tracking of customers' progress on knowledge competencies and certifications regarding HVAC and plumbing application and services solutions, including products and system designs.RESPONSIBILITIES AND DUTIES:

  • Focuses on the creation, development, deployment, and execution of a best in class corporate training strategy.
    • Effectively presents highly technical information through a variety of vehicles, including classroom training delivery, webinars, videos, and web-based training modules.
    • Expertise in MS Powerpoint is required. Experience with Articulate is a plus.
    • Contributes to the process of designing training curriculum by identifying and describing information needs in the following areas:
      • operation of equipment by completing preventive maintenance requirements;
      • correct application of products/services;
      • following manufacturer's best practices instructions;
      • troubleshooting malfunctions;
      • Identifying customer solutions.
      • Provides expertise and guidance to customers, service technicians, contractors, and internal personnel on the establishment of training priorities for both long term and short-term objectives in addition to delivering sales training and collaborating with multiple stakeholders (internal & external) to ensure the highest level of technical value proposition proficiency to the field.
      • Enhances sales accomplishments and competence by identifying and filling training gaps in the planning and delivery of solutions and the execution of answering technical and procedural questions.
      • Conducts training needs assessment by collecting information pertaining to the HVAC and plumbing industries.
      • Evaluates the training process by reviewing installations and applications and comparing it to HHWS training collateral.
      • Conducts training classes by presenting on HHWS products, ROI, system designs, application solutions and services utilizing videos, webinars and hands-on training. The primary focus for this role will be related to the PVI brand, but AERCO and Lync products will also be addressed, just to a lesser extent.
      • Achieves objectives by contributing information and recommendations to strategic plans; preparing and completing training action plans; implementing training programs; identifying training needs; determining system improvements; implementing change.
      • Drives continued field education of all commercial field personnel via multiple training mechanisms and vehicles such as role playing, online courses, instructor-led programs and self-study materials.
      • Is engaged in the development and deployment of training materials and programs to ensure maximum success for the business by maximizing effectiveness of new sales training programs, driving competitive account conversions via field training on rebuttals of competitive products.
      • Responsible for communicating business related issues or opportunities to next management level.
      • Maintains technical knowledge by attending educational workshops, reviewing publications, and other avenues deemed appropriate.
      • Contributes to team effort by accomplishing related results as neededEDUCATION: Bachelors' Degree in technical field/concentration preferred.MANAGEMENT: No direct reportsEXPERIENCE AND REQUIRED SKILLS:
        • 3-7 years' experience, preferably in HVAC and of a service technical nature, biotech, automotive or technology/computers
        • Time management - the ability to organize and manage multiple priorities;
        • Excellent interpersonal and communication skills;
        • Must be comfortable presenting to audiences of roughly 10 people;
        • Expert and proficient in MS PowerPoint;
        • Ability to travel (10% average)Preferred Skills
          • CEU & CEC certification
          • Experience with adapting PowerPoint presentations to eLearning content
          • Experience in creating videos - from script writing to working with video equipment and editing software
          • Knowledge of combustion systems and products as well as refrigerationPHYSICAL REQUIREMENTS:While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.*WORK ENVIRONMENT:
            • Work in office environment with occasional exposure to manufacturing/factory environment
            • May occasionally be required to perform job duties outside the typical office setting.
            • Travel: 10%*As required by the Americans Disabilities Act (ADA)Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.

Keywords: Watts Water Technologies, Fort Worth , Technical Trainer, Human Resources , Fort Worth, Texas

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