Technical Support Specialist

Company: Addison Group
Location: Fort Worth
Posted on: January 15, 2021

Job Description:

--Looking for a 2-3 year resource who has strong communication skills;--eagerness to learn; and can problem solve. There is opportunity to grow with this organization since this is back at ground level.
Location:--Fort Worth, TX-Onsite to get on-board training/equipment then WFH until company goes back in the office.
Top Skills--Required:-Microsoft App Support (O365, AD, Windows)-LAN/WAN troubleshooting-Hardware/Software support-Customer Service--
Day to Day responsibilities:--

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, onsite or remote.
• Respond to queries either in person, email, or over the phone.
• Train computer users.
• Respond to IT support tickets for end users seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Troubleshooting knowledge to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install computer peripherals for users.
• Follow up with customers to ensure issue has been resolved.
• Documenting user issues and contact in the Helpdesk application
• Maintaining process and resolution documentation
• Assist with mobile device setup and deployment, Cell phones, tablets, etc.
• Installing software and preparing PCs for end users
• Training end users on hardware or software
• Participate in on-call rotation for after hours and weekend support

Keywords: Addison Group, Fort Worth , Technical Support Specialist, IT / Software / Systems , Fort Worth, Texas