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Systems Administrator

Company: TriQuest Technologies
Location: Fort Worth
Posted on: May 16, 2022

Job Description:

Job DescriptionSalary: $50,000 - $70,000 Are you ready to take your career to the next level? We know seasoned support desk techs make excellent System Administrators.

  • Do you have 3+ years in a Support Desk technical role? (This is a learning role but you must have an established baseline of knowledge to qualify.)
  • Are you ready to expand your technical knowledge past workstations?
  • Do you love learning?
  • Are you interested in servers, networking, security?
  • Are you energized by working within a team? Qualification Requirements - Education, Certification, & Experience :
    • Bachelor's degree (4-year degree is mandatory)
    • 3 or more years' experience in Support Desk role
      • Mastery with Microsoft Windows desktop
      • Mastery with Microsoft Office (particularly Outlook and Word)
      • Mastery of PC hardware and function
      • Mastery with wireless connectivity and security, including laptops and mobile devices
      • Proficient in triaging support desk tickets, including log, classify, scope and reproduce issues
      • Proficient with Windows 10
      • Proficient with Outlook/Exchange
      • Industry certifications are preferred and will be required during tenure
      • Commitment to ongoing learning—4 hours weekly—throughout tenureJob Overview:Our Systems Administrator role is a LEARNING position to transition Support Desk technician into a Systems Administrator role. Transition is expected to take 24 to 48 months, depending on starting skill & certification levels, drive, and ability to take on new responsibilities.

        Successful candidate must have minimum three years of experience in a helpdesk support role. (Less than 3 years experience? apply for the Support Desk II role - The SDII position is exposed to many of the fundamentals necessary for the Jr Sys Admin role) Successful candidate will have a mastery of Microsoft Windows Desktop, MS Office, PC hardware and function, wireless connectivity & security, triaging & escalation process of support desk, MS Windows 10, Outlook & Exchange. Candidate who has experience with Apple iOS, group policy, active directory, DNS, DHCP, network topology, TCP/IP, switches & router purposes, printers, security protections, and using the 7-layer OSI model will advance more quickly. Systems Administrator position is a customer-facing support role. Experience will include troubleshooting support desk calls, using a support desk ticketing system, documenting changes and solutions, and communicating with a variety of personalities while maintaining a calm and personable demeanor. This role uses time management, organization, and planning skills to schedule the week. Position requires ability to balance multiple role responsibilities while resolving and documenting technical incidents. To succeed in this role, candidate will be a team player, working with other technicians to provide a high-level of customer service while supporting customers' IT systems. Successful candidates will have the ability to follow service level agreements (SLA's), be customer-service driven with flexibility to adapt schedule based on priority of technical issues. In support of TriQuest's commitment to maintaining the highest levels of technical competency, technicians are expected to earn or renew certifications on a continual basis throughout tenure with hands-on learning, independent study, and formal training. Role Responsibilities You Will Develop:
        • Install new software releases and system upgrades
        • Evaluate, approve, and install patches
        • Resolve software-related problems
        • Perform system backups and recovery
        • Maintain NTFS security and share permissions
        • Manage DFS, File Indexing, Hyper V- Replication, and Printing
        • Manage Office 365, Users, Email, Teams, OneDrive, SharePoint
        • Manage Active Directory, DNS, DHCP
        • Monitor system configuration to ensure data integrity
        • Document software configuration and dependencies
        • Monitor system performance
        • Provide day-to-day customer support related to end-user requests requiring server changes
        • Perform root-cause analysis, develop solutions with team members, and assist or oversee remediation
        • Troubleshoot, resolve, and document technical issues as Tier 3 support desk technician
        • Troubleshoot network connectivity issues
        • Update requests in the service desk application including customer contact information, work logs, and knowledge database
        • Hardware warranty maintenance: replace failing or damaged parts
        • Conduct routine server & network device maintenance
        • Escalate issues, as warranted
        • Other duties, as assignedSystems Administrator Technical Skills You Will Learn:
          • Mastery with group policy, Active Directory, DNS, DHCP, RDS, and PowerShell
          • Mastery with Microsoft Server and Microsoft 365
            • Mastery with Microsoft Windows, desktop and server
              • Mastery with Microsoft Office (particularly Outlook and Word)
              • Proficient with Azure
              • Proficient with both on-premise and cloud servers
              • Proficient with installation, configuration, and operation Windows Server 2016-2019, including all roles and features
              • Experience with network topology, TCP/IP, switches, and routing
              • Experience with wireless connectivity and security, including laptops and mobile devices
              • Experience using the 7-layer OSI model to troubleshoot issues and teach methods
              • Experience using VoIP
              • Awareness of Connectwise or similar ticketing software
              • Awareness of IT Glue or similar documentation softwareNetwork Technical Skills You Will Be Exposed To:
                • Experience with L3/L2 Routing & Switching
                • Experience with Catalyst 9xxx switches
                • Experience with LDAP, active directory, DNS, and DHCP
                • Experience with network topology, TCP/IP-IPV4, switches, firewalls, and static routing protocols
                • Awareness of Meraki firewall
                • Awareness of VPNAbout Us:TriQuest Technologies provides reliable IT solutions and support for Fort Worth and Dallas area small and medium-sized businesses. Since 1997, we have led the industry in Continuous Professional Education (CPE) with every team member devoting 4 hours weekly – over 200 hours annually to CPE. At TriQuest, we hire individuals passionate about technology, with an enthusiasm for learning, and a desire to study and grow in technological aptitude. Team members are diligent in helping our customers utilize technology to solve business problems. We find solutions using technology to increase effectiveness and efficiency. We uncover the root cause of issues, rather than focusing on the symptoms. Each technician is part of a team of technicians with skills, interests, and professional certifications. We believe that the best idea wins—subject to the company strategy. If this position is not a good fit for you, check out additional open opportunities and explore more by watching life at TriQuest. Starting salary is commensurate with experience. Increases are awarded as Professional Demeanor: Team members must present themselves in a professional manner and dress, including basic grooming, no piercings, gauges, excessive jewelry, embellishments, or visible tattoos (in short-sleeved company shirt). Hair, including facial hair, must be in conservative style and cut with natural hair colors. Applicant must be able to adapt to in-office and onsite working locations with a variety of customers and variety of user personalities. All team members must comply with standards of professional conduct and with a professional demeanor befitting the TriQuest Technologies brand and culture. This is a support role—candidate must be a team player, have a positive and helpful attitude, maintain calm demeanor, talk to vendors and customers over the phone and in-person, communicate clearly, and be able to assist users with technical issues by talking to them in non-technical terms. The essential functions described herein cannot be eliminated from this role or performed by others. Physical Demands: This role requires the following physical activity skills to successfully perform the essential functions of this job. Candidate must have the ability to sit for up to 8 hours in a day and full mobility of body to walk, stand, climb ladder, crawl under desks and in tight spaces. Must be physically capable of lifting and carrying 50 pounds, use arms to reach and push/pull, use hands to write, pinch small cables, and type—40 wpm minimum. Applicant must be able to communicate verbally clearly and professionally in English with a variety of end-users over the phone and in-person. Chosen candidate must pass our mandatory background check including—but not limited to—employment verification, academic records, business and personal reference checks, personal credit check, criminal background check, driving record check, physical examination, drug screen, and any other relevant background information. The essential functions described herein cannot be eliminated from this role or performed by others. Work Environment: Locations include light industrial and office environments, both at company office and at multiple customer locations throughout DFW. No additional travel requirements or overnight stays. Candidate must be able to drive themselves to company office and onsite to customer locations within Dallas-Fort Worth metroplex. This is not a remote position. Candidate must be available and ready to work 8 a.m. to 5 p.m., Monday through Friday, and available for occasional work after hours and on the weekend. All team members work 42 hours per week with 4 hours dedicated to continuing education. The essential functions described herein cannot be eliminated from this role or performed by others. Benefits Package: Annual company benefits include 8 paid holidays, 15 days paid time off (more earned with tenure) and over 200 hours continuing education. Expense reimbursements and monthly payroll paid via direct deposit. Team members health, vision, and dental insurance is paid by company after nominal participation fee. Optional benefits include Simple IRA—with company match up to 3%—and Health Savings Account. Technical team members receive mileage and cell phone stipends, company apparel, and continuing education budget for exams and materials.

Keywords: TriQuest Technologies, Fort Worth , Systems Administrator, IT / Software / Systems , Fort Worth, Texas

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