Product Support Technical Lead
Company: Change Healthcare
Location: Fort Worth
Posted on: August 7, 2022
Job Description:
Product Support Technical Lead Overview of Position
This position is a technical lead position. Responsibilities
include but not limited to, providing guidance to team members as
well as coordinating with development and customers when needed to
aid in troubleshooting issues. With this position, knowledge of SQL
and Unix is a must. What are the requirements needed for this
position?
- Highschool Diploma
- 10 years of experience - Product Support
- Provide advanced troubleshooting support for pharmacy
- Identify needs and facilitate training and education for other
team members
- Work directly with product team (design, dev, QA) to find/
provide solutions
- Have complex discussions externally with customers and
internally to discuss both technical and business-related topics
around software/ services provided. They may need to take internal
information reshape it to be appropriate for customer
consumption
- Advanced Unix
- Advanced SQL
- Understanding of Networks and Basic Network Troubleshooting
What are the working conditions and physical requirements of this
job? Remote - Must have an area with little to no noise. Expect
sitting for long periods of time How much should I expect to
travel? Employees in roles that require travel will need to be able
to qualify for a company credit card or be able to use their own
personal credit card for travel expenses and submit for
reimbursement. Join our team today where we are creating a better
coordinated, increasingly collaborative, and more efficient
healthcare system! COVID Vaccination Requirements We remain
committed to doing our part to ensure the health, safety, and
well-being of our team members and our communities. As such, we
require all employees to disclose COVID-19 vaccination status prior
to beginning employment and we may require periodic testing for
certain roles. In addition, some roles require full COVID-19
vaccination as an essential job function. Change Healthcare adheres
to COVID-19 vaccination regulations as well as all client COVID-19
vaccination requirements and will obtain the necessary information
from candidates prior to employment to ensure compliance. Equal
Opportunity/Affirmative Action Statement Change Healthcare is an
equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, age, sex, sexual orientation, gender identity, genetic
information, national origin, disability, or veteran status. To
read more about employment discrimination protections under federal
law, read EEO is the Law at and the supplemental information at If
you need a reasonable accommodation to assist with your application
for employment, please contact us by sending an email to
applyaccommodations@changehealthcare.com with "Applicant requesting
reasonable accommodation" as the subject. Resumes or CVs submitted
to this email box will not be accepted. Click here to view our pay
transparency nondiscrimination policy. California (US) Residents:
By submitting an application to Change Healthcare for consideration
of any employment opportunity, you acknowledge that you have read
and understood Change Healthcare's Privacy Notice to California Job
Applicants Regarding the Collection of Personal Information. Change
Healthcare maintains a drug free workplace and conducts
pre-employment drug-testing, where applicable, in accordance with
federal, state and local laws.
Keywords: Change Healthcare, Fort Worth , Product Support Technical Lead, IT / Software / Systems , Fort Worth, Texas
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