Technical Support Lead

Company: Tech Observer
Location: Fort Worth
Posted on: May 1, 2025

Job Description:

Job title: W&D Technical Support Lead

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Location: Fort Worth, TX (Onsite)
Duration: 24 months

Job Description:

Configures systems and necessary specifications that address system requirements, processes and operational requirements.
--- Revises existing systems and tests functionality of the system to correct deficiencies and maintain more effective processes, data integrity, conversion, and/or input/output requirements.
--- May document testing and maintenance of system updates, modifications, and configurations.
--- Works on systems analysis, systems management, and systems implementation projects.
--- Works under strict deadlines and high workloads independently to complete necessary tasks.
--- Provides timely problem resolution and minimize impact on productivity.
--- Documents, interprets, and translates user needs and issues into functional requirements for system capabilities and reporting.
--- Analyze and research challenges that provides information for management to make effective business decisions related to the deployment of system resources.
--- Provides data analysis of business needs.
--- Trains work group members on specific tasks and business and technical processes.
--- Advises others on systems analysis, configuration, or systems administration tasks.
--- Responsible for the operations, applications, and regulatory compliance related to IT Systems implemented at the local facilities. Advises others on systems analysis, programming, or systems administration tasks, and serves as a technical contact for a facility. Ensure the accurate, timely, and quality shipment of orders, and finished orders to Pharmaceutical/Consumer customer.
--- Communicate priorities, schedules, and distribution strategy that aligns with distributions strategic direction.
--- Proficient in the use of the key logistics operating systems and technology to effectively coordinate the day-to-day operations.
--- Analyzes and resolves technical issues and/or systemic needs/challenges and generates reports in a timely manner.
--- Plan and schedule work activities for a department in accordance with production schedule and shifting priorities.
--- Shares knowledge and experience with coworkers and develops the team's overall capability.
--- Maintain effective communications with various functions (Customer Service, Planning, Production) and coordination lines with our customers to resolve our customer problems with production and orders/returns.
--- Ensures alignment and consistent communication across multiple distribution centers, working closely with cross-functional teams to identify and implement process improvements.
--- Provides technical and operational support to multiple distribution centers, ensuring systems and processes are optimized for efficient performance.

Minimum Requirements:
--- High School Diploma or equivalent
--- The ability to fluently read, write, understand, and communicate in English.
--- 3 Years of Relevant Experience

Keywords: Tech Observer, Fort Worth , Technical Support Lead, IT / Software / Systems , Fort Worth, Texas