Senior Director - Critical Infrastructure

Company: Altice USA
Location: Plano
Posted on: July 1, 2025

Job Description:

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and were on the hunt for enthusiastic professionals to join our team! We understand that connectivity isnt just a luxury anymore – its a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means youll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum! Job Summary The Sr. Director Critical Infrastructure is responsible for defining and implementing the strategic direction of all critical infrastructure (CI) systems (power, HVAC, fire suppression, etc.), daily operations and staff support as well as leading and managing performance across the national footprint. Responsibilities Responsible for collaborating across CI team boundaries (inside/outside plant, construction, planning, engineering, finance and IT) to drive an excellent customer experience and ensure the CI organization is fully integrated into the broader Altice USA Field Ops strategy. Create a superior customer experience both now and in the future, this role is responsible for designing, implementing and overseeing disciplined processes integrated with technology to operate, maintain and enhance all critical infrastructure in the Altice USA footprint. Requires a proactive focus on 99.999% reliability, technical and procedural consistency, clear and timely communication and ensuring disciplined financial execution to maximize return on every dollar spent. Ensure success this leader will also need to design, partner to implement and then optimize an objective reporting and analytics framework for the CI organization that is integrated with key partners across the network and IT organizations. Development of clear unambiguous performance standards and associated metrics is a critical part of the role. Responsible for building, developing and leading a high performing organization with the right mix of technical and leadership expertise at each level. Expected to foster an intentional culture by driving a mindset and behaviors that are heavily focused on creating highly stable and predictable critical infrastructure to support the network organization using the resources available inside the organization and partnering to engage appropriate resources outside the organization. Expected to perform other duties as assigned. Qualifications 10 years operational management experience in critical infrastructure, CATV or other network systems Extensive experience working with power, UPS, HVAC and fire suppression systems Experience transforming an existing organization and establishing new processes, metrics and culture Network specific experience is a plus Must have the ability to analyze data/information and utilize key operating metrics to guide decisive decision making and be able to articulate decisions clearly and appropriately the intended audience Strategic thinking capabilities with ability to envision, articulate, and plan complex deliverables to align with the field ops organization’s overarching goals and financial needs Ability to build to tactical plans based on field ops strategy and then deliver on those plans by breaking them down into discrete manageable components that tie back to the overarching strategy Program management experience including the design, implementation and oversight of a program office Must have the ability to explain opportunities, issues, needs, deliverables and projects in terms appropriate to the audience Strong leadership and managerial skills; ability to select, develop and motivate talent and coach to/address capability gaps Must have the ability to develop, communicate and embed best practice procedures both within a large team and across other interrelated functional areas Outstanding written and verbal communication skills with leadership ability to communicate cross functionally and at the executive level within the organization Must be highly organized and able to manage both teams and issues in a highly urgent environment A strong collaborative mindset with a clear understanding of how the role impacts key partners such as ISP/OSP, construction and IT with the ability to work jointly across teams to improve the customer experience Ability to develop and maintain highly effective relationships, and be considered proactive, dependable, influential, adept and respected by peers, team, internal partners and key third party contacts At Optimum, were fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; its our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, well shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity. We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $149,940.00 - $214,200.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

Keywords: Altice USA, Fort Worth , Senior Director - Critical Infrastructure, IT / Software / Systems , Plano, Texas