Director of Carrier Engagement
Company: SmartLight Analytics
Location: Plano
Posted on: April 1, 2026
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Job Description:
The Director of Carrier Engagement is responsible for the
end?to?end performance, accuracy, and satisfaction of the company’s
carrier network. This role oversees payment operations, quality
assurance, carrier engagement, and experience. The Director of
Carrier Engagement leads the execution, and continuous improvement
of payment integrity analysis and analytics, ensuring accuracy,
compliance, and operational excellence. This role is an external
client-facing role attending regular Business Review meetings with
clients and carriers, providing detailed and analytical data
insights as it relates to carrier engagement. The Director drives
operational excellence, strengthens carrier partnerships, and leads
cross?functional initiatives that reduce friction, improve
outcomes, and support organizational growth. Additionally, the role
oversees end?to?end payment processes, quality assurance programs,
and cross?functional alignment to deliver a seamless, reliable, and
transparent payment experience for carriers, partners, and internal
stakeholders elevating the end-to-end experience of the company’s
carrier network. Responsibilities Attend monthly Business Review
meetings with clients providing detailed and analytical data
insights as it relates to carrier engagement. Attend monthly
Carrier meetings providing referral findings and leading
data-driven discussion Hands-on delivery of the carrier experience
vision, standards and service models Lead initiatives that
strengthen trust, transparency, and partnership with carriers
Identify performance gaps and lead cross?functional improvement
plans Manage escalations and ensure timely resolution of carrier
issues Champion a consistent, high?quality experience across all
carrier and client touchpoints Serve as an executive liaison for
carrier and client relationships focusing on service, performance
and partnership Develop team capabilities in communication,
analytics, relationship management, and problem-solving
Qualifications Bachelor’s degree in business, operations, or
related field; advanced degree preferred 5 - 10 years of experience
in payment integrity operations, financial operations, or quality
management Experience managing the payment integrity operations
process, workflow patterns and complex operational programs Strong
analytical, problem?solving, and process?improvement skills Who is
SmartLight Analytics SmartLight Analytics was formed by a group of
industry insiders who wanted to make a meaningful impact on the
rising cost of healthcare. With this end in mind, SmartLight works
for self-funded employers to reduce wasteful spending in their
healthcare plan through our proprietary data analysis. Our process
works behind the scenes to save money without interrupting employee
benefits or requiring employee behavior changes
Keywords: SmartLight Analytics, Fort Worth , Director of Carrier Engagement, IT / Software / Systems , Plano, Texas
