Customer Care Specialist (iATS)

Company: First American Payment Systems
Location: Fort Worth
Posted on: January 16, 2020

Job Description:

We are looking to hire a Customer Care Specialist for office in Downtown Fort Worth, TX. Customer Care Specialists are responsible for providing support to all IATS clients, cardholders, acquirers or channel partners. - Manage the Customer Care telephone queue of client and cardholder inquiries - Communicate with Channel Partner & Acquirers to resolve client inquiries- Use acquirer tools & online systems to gather information required to resolve issues- Assist Clients with their day to day activities related to their IATS Merchant Account including but not limited to:o Reconciliationso Reportingo Product Inquiries & Trouble shootingo Address, Contact and Bank Account information Changes- Maintain positive, friendly and motivated environment within the team while adapting to changing business needs - Escalate & Communicate client issues as required to Management- Commit to a scheduled environment including early mornings, stat holidays and Saturdays- Contribute ideas to better resolve problems, serve customers and improve productivity.- Provide backup assistance during the absence of the E-Care Representative Must have excellent written, oral and interpersonal communication skills.Must be able to accurately answer client questions about the IATS Merchant ProgramMust have strong problem solving skills.Must be able to work in an environment where deadlines are a priority and handling multiple tasks simultaneously is normal.PandoLogic. Keywords: Customer Service Representative, Location: Fort Worth, TX - 76166

Keywords: First American Payment Systems, Fort Worth , Customer Care Specialist (iATS), Other , Fort Worth, Texas